Quality Assurance Specialist (Public Health)

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

NACI (T1)

Job Family:

Functional Experts

Job Qualifications:

Skills:

Program Audit, Public Health, Quality Assurance (QA)

Certifications:

None

Experience:

2 + years of related experience

US Citizenship Required:

No

Job Description:

Job Description 

The Quality Assurance (QA) Specialist provides technical assistance to Division of Health at a federal agency. The Division oversees health (medical, mental health and dental) and public health services for underserved populations, working with a network of federally funded care provider programs, healthcare providers and federal, state, and local public health officials.    

 

The incumbent will work with a team of healthcare and public health professionals. Primary duties include ensuring high data quality standards, performing quality assurance and improvement activities to ensure alignment with health policies and procedures, utilizing data from health systems to identify and provide technical assistance, and providing training and technical assistance to care provider programs.  

 

Responsibilities:  

• . Monitor the performance of care provider programs' provision of healthcare services through a combination of performance data reviews, record auditing, site visits, and report development.  

• Conduct trainings for care provider programs on the agency’s health record system, health-related topics identified by DoH, health-related requirements, and other policies and guidance. Manage the Division mailbox on a rotational basis; triage or respond to care provider program inquiries about health services and public health follow-up.   

• Assist with data collection efforts including development and maintenance of data collection tools and systems, data entry, and data cleaning.  

•  In collaboration with federal staff/external stakeholders, support program capacity building, including but not limited to development of health-related policy, guidance, tools/resources, and standard operating procedures (SOPs). 

• Provide support to and acts as a liaison for care provider programs and federal staff for children with complex medical or mental health needs that may require specialized care.  Work with field, headquarter and Division staff to onboard new care provider programs and trouble shoot and resolve health related issues with care provider programs. 

• Submit ongoing activity reports to the Division to include significant accomplishments, programmatic issues/concerns, special cases weekly review, and workload activity. Other activity reports or data for financial review or research purposes may be requested by the division, as necessary. 

• Participates in regular staff meetings, disease case review, conferences, and events, as required