Technical Account Manager (Client Data Testing Focus)
Abacus InsightsAbout the role
About Us
Abacus Insights is transforming how data works for health plans. Our mission is simple: make healthcare data usable, so the people responsible for care and cost decisions can act faster, with confidence.
We help health plans break down data silos to create a single, trusted data foundation. That foundation powers better decisions—so plans can improve outcomes, reduce waste, and deliver better experiences for members and providers alike. Backed by $100M from top investors, we’re tackling big challenges in an industry that’s ready for change. Our platform enables GenAI use cases by delivering clean, connected, and reliable healthcare data to support automation, prioritization, and decision workflows—and it’s why we are leading the way.
Our innovation begins with people. We are bold, curious, and collaborative—because the best ideas come from working together. We embrace the thoughtful use of AI and automation to drive innovation and efficiency, and we look for individuals who are curious and adaptable—those excited to leverage emerging technologies to enhance how we work—while keeping human insight, connection, and our clients at the center of every decision.
Ready to make an impact? Join us and let’s build the future together.
About the Role:
We are seeking an experienced Technical Account Manager with a strong focus on client data testing to support our growing client base. This role is an individual contributor reporting to the Senior Manager, Client Technical Support. The successful candidate serves as the primary technical liaison between the product implementation team and production support — while also leading client data testing efforts including UAT strategy, execution, and sign-off.
The Technical Account Manager is responsible for ensuring the client's production environment operates at optimal levels, resolving technical issues in a timely manner, driving customer satisfaction, and continuously partnering with the Senior Manager, Client Technical Support to improve processes. Approximately 60% of this role is dedicated to core Technical Account Management responsibilities and 40% to leading client data testing engagements. This role requires the ability to balance concurrent priorities across active testing engagements and ongoing production support, often for the same client.
This role requires a strong technical background, excellent communication skills, and a passion for helping customers succeed with complex solutions.
Your day to day
Client Technical Outcomes
- Own day-to-day technical health of assigned client environments, ensuring stability, performance, and SLA adherence.
- Lead investigation and resolution of complex technical issues, including escalation management.
- Own Root Cause Analyses (RCAs), including clear documentation of root cause, impact, and corrective actions.
Client Data Testing Leadership
- Define and lead client UAT strategy, execution, and sign-off.
- Coordinate testing activities across DataOps, QA, Engineering, and client teams.
- Drive defect triage and resolution, ensuring alignment on severity, priorities, and exit criteria.
- Support interoperability and regulatory testing (e.g., FHIR-based data, file and API validation).
Client Partnership & Advocacy
- Build trusted working relationships with client technical and operational stakeholders.
- Act as the voice of the customer, translating client needs and feedback into actionable internal insights.
- Ensure clients understand and effectively use Abacus products to achieve business outcomes.
Cross-Functional Influence & Process Improvement
- Lead through influence across Product, Engineering, DataOps, QA, and Client Success teams.
- Contribute to the evolution of support, testing, and delivery playbooks.
- Identify opportunities to improve efficiency through standardization, automation, and tooling.
What You Bring to the Team
- Experience supporting complex healthcare SaaS data-driven platforms.
- Strong background in technical support, escalation management, and client-facing problem solving.
- Experience leading or coordinating UAT or QA efforts.
- Proficienc
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