Manager, Business Operations

Company Description

About Covista

Covista is America's largest healthcare educator, serving more than 97,000 students and supported by a community of 385,000 alumni across five accredited institutions. Through personalized, tech-enabled education powered by 10,000 faculty and colleagues, Covista expands access to healthcare careers and addresses the U.S. healthcare workforce shortage at scale. Covista is the parent company of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.

Our colleagues come from a wide range of backgrounds, business, academia, healthcare, government and nonprofits, and are part of a culture where doing exceptional work and making a meaningful difference for students and society aren't separate goals—they're one and the same. This means creating an environment where colleagues can develop new skills, build careers that match their ambitions and see the tangible impact of their work on healthcare education and workforce development. Colleagues who deliver results and embrace new tools to work smarter are valued for their contributions. But what makes working at Covista distinctive is our impact. Our faculty and colleagues don't just support healthcare education—they shape it. This isn't abstract purpose work. It's solving real problems for real people in real communities while advancing careers.

We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.

For more information, visit covista.com and follow us on LinkedIn, Instagram and YouTube.
 

Job Description

Opportunity at a Glance

The Business Operations Manager position represents Elevate Healthcare Operations business unit in identifying, organizing, and leading the simplification and standardization of business processes. This role is critical to the success and scalability of Covista’s partnerships with Healthcare Employers to support the growth of our institutions. 

The Healthcare Operations works closely across Institution and Home Office functions to design and execute scalable models with healthcare providers across the entire learner lifecycle. This individual will be a critical member of the Operations team as we expand to additional employers, programs and diversify our partnership models.

This role continually identifies opportunities to standardize processes to drive out costs, improve service, achieve institutional consistency, and boost efficiency while maintaining high quality levels. It requires strong partnerships with business stakeholders to deliver process improvements and quality outcomes through proven process design, improvement, and management skills—leveraging best practices, data trends, technologies, and project management methodologies.

The role is critical to connecting business strategy to technology development across CDX pods to support scale. The individual leverages their expertise with key internal systems like Salesforce, Banner, ProSam and Power BI to shape and implement tech roadmaps for partners. The individual will be charged with investigating issues to identify root causes, design process improvements and then apply those learnings to the business operations strategy.

Responsibilities

• Collaborates with a variety of internal and external stakeholders while leading during various stages of projects to define, analyze, document and publish project data, surveys, business processes, and information exchange requirements. Additionally, assesses benefits post-project to report success and/or reassess next steps.

• Partners with leadership to translate challenges into strategic business priorities and solutions.

• Leads stakeholder briefings, progress status reporting, definition of measures, and generation of project ideas.

• Builds and maintains relationships across the enterprise and understands at a high-level what initiatives are moving forward in other areas of the organization.

• Conducts business systems process analysis and needs assessments in an effort to identify business process improvements.

• Coordinates User Acceptance Testing (UAT) of respective department functions.

• Communicates with project teams after UAT execution to inform them of