Sr. Manager and General Manager, iLottery

Scientific Games:

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

Position Summary:

The General Manager oversees operations and attainment of financial and operational goals within the business unit in support of the company’s overall financial and strategic objectives. The General Manager establishes budgets, short- and long-range objectives and criteria for monitoring progress and measuring success. The General Manager develops exceptional customer relationships, has a clear understanding of operations (manages day-to-day operations, product and marketing, etc.), software development lifecycle, mobile applications and ideally experience specific to iGaming.

The position requires someone with a strong appetite to learn and get involved in many business areas and projects as the account continues to develop, adding new online products and services. This role will help our client maximize the effectiveness of our products and services through the utilization of emerging marketing, payment and platform technologies, content strategy, analytics and reporting, and program optimization.  The role must maintain a strong relationship with the customer and with internal Scientific Games global stakeholders to support the lottery’s goals for increasing returns to its beneficiaries. 

Job Functions:

• Own the iLottery account from top to bottom including a p&l budget and direct customer interface, providing support and customer updates during implementations, strategic planning meetings, and communication on any issues including downtime and outages (24/7 support)
• Establishes budgets, short- and long-range objectives and criteria for monitoring progress and measuring and reporting on the program’s challenges and successes.
• Manages day-to-day operations including any issues or incidents through to successful resolution
• Assist in developing and implementing the iLottery product strategy in line with the Lottery and SG product teams, as well as 3rd party providers
• Assist in developing and implementing the marketing strategy in line with the Lottery, their ad agency and the SG growth marketing team
• Coordinate with internal teams to ensure major deliverables are met, documentation and timelines are developed and delivered, and effective communication is provided to Lottery team members
• Serve as a customer advocate during SG planning and prioritization meetings
• Support Lottery retail with iLottery education and assistance with affiliate marketing updates and training.
• Ensure optimization of revenue across all sites (mobile / desktop /work with BI) 
• Manage eInstant product roadmap, game development, and game deployment with Lottery and SG game studios
• Ensure effective cross promotion of products across Lottery channels (retail, iLottery, Second Chance loyalty program)
• Ensure on time execution of Second Chance Loyalty program by supporting Lottery planning and SG development and testing efforts
• Facilitate multiple weekly/ bi-weekly/monthly Lottery status calls across functional areas (marketing, finance, all hands lottery, customer support, product, Lottery executive steering committee/ status calls, etc)
• Manage the account in a professional and organized manner
• Support SG business development efforts with proposal and presentation content
• Coaching, mentoring and development of team members.

Qualifications

Position Requirements/Qualifications:

• A minimum of 5 years’ experience in a relevant field (iGaming/iLottery Ideal).
• A minimum of 5 years’ experience managing and owning large customer operations focused on driving revenue growth and profitability through effective operations and strategic management in the digital and interactive space.
• Experience driving online marketing and product initiatives and managing to revenue and budget goals.
• Experience with digital technology, solutions and products, including understanding requirements and functionality.
• Experience managing accounts to advance product and marketing plans
• Bachelor’s Degree

Skills/Abilities:

• Excellent communication skills
• Pro