Food & Beverage Supervisor

Club Location:

Forest Park Golf Course - St Louis, MO

Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another.

Summary:

Works in tandem with management to implement and maintain quality standards for food & beverage, including banquet supervision and direction of food & beverage staff. Help ensure excellent customer service and the execution of banquet events within beautiful Forest Park.

Essential Functions:

• Assists with training and supervising food & beverage staff, as well as assigned banquet staff as needed.
• Organizes and directs food & beverage staff in their work assignments, including events, bar, and beverage cart set up and break down procedures; contributes to overall cleanliness and organization of facility, event location(s), and beverage carts.
• Greets and interacts with clients and guests, promoting food & beverage facilities, products and services.
• Recognizes and helps resolve guest concerns.
• Maintains food quality and service standards for locations.
• Maintains accurate inventory and appropriate supply levels for bars, banquets, and beverage carts.
• Utilizes prescribed cash handling procedures to accurately charge guests.
• Provides direct service to guests as needed, including bartending, serving tables, bussing tables, seating guests, and general clerical duties.
• Ensures a pleasant visit for each guest; maintains effective guest relations.
• Performs special projects delegated by management. Stays updated on latest developments pertinent to the department as well as the location.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and/or Experience:

One to Two years food & beverage/banquet management or supervisor experience preferred; excellent people and communication skills. Proven experience managing guest relations; supervising banquet staff in an event setting; detailing with stressful situations; demonstrated outstanding customer service. Proven experience managing food & beverage operations. Must possess willingness to learn and perform new food & beverage programs, banquet event programs, and services. Excellent communication and organizational skills, attention to detail, drive and motivation. Flexibility with scheduling is needed as evenings and weekend work will be required in season.

Language Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and interpret retail product labeling. Ability to speak effectively before groups of customers or associates of organizations.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to stand, walk, and use hands and fingers to handle or feel. The associate frequently is required to reach with hands and arms and talk or hear. The associate is occasionally required to sit; walk; climb or balance; and stoop, kneel, crouch, or crawl. The associate must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is typically loud. The property is also typically crowded and busy during the in season months.

Arcis