Crisis Line Training Specialist, Bilingual (Spanish)

Crisis Line Training Specialist, Bilingual (Olympic Suicide Prevention Center) 

This is a fully remote position. The pay range for this position is between $26.37-$30.33 hourly.

This role requires a three-week 40-hour per week training at the start of employment. The training occurs Monday-Friday from 9:00a-5:00p PST.

Our work schedules are subject to change as necessary to meet the Agency’s and it's client's needs. Reasonable notice is provided to facilitate personal planning.

Ask us about loan repayment programs you may qualify for by working at Didi Hirsch.

About Didi Hirsch

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible.

Summary

As a Bilingual Crisis Line Training Specialist, you’ll lead and support training and onboarding for new crisis line staff and volunteers. You’ll facilitate interactive learning through instructional sessions, role plays, mentorship, and hands-on onboarding support. In this role, you’ll help deliver foundational and specialized training, as well as ongoing professional development for the crisis line team. Spanish bilingual proficiency is required to provide training and support in both English and Spanish.

Primary Duties

• Lead components of volunteer recruitment and onboarding, including reviewing and evaluating applications and on-demand video interviews, scheduling and facilitating group interviews, and tracking onboarding progress.
• Reach out to interested potential volunteers from outreach events, emails, and online sources, providing clear information about the training program, expectations, and onboarding process.
• Maintain and update training materials, such as syllabi, assignment calendars, handouts, and virtual classroom content, ensuring accuracy and alignment with current practices
• Maintain cross-training across key crisis line services—including call, chat/text, follow-up, and shift supervision—to provide knowledgeable support across all phases of training.
• Contribute to the facilitation of foundational, specialized, and continuing education trainings for new and existing crisis counselors across multiple program tracks.
• Assist the Training Coordinators in creating training lectures, activities, and materials using best practices.
• Assists with the design and implementation of bilingual (BL) crisis line training programs across call, chat/text, and supervisor tracks to ensure culturally responsive and linguistically appropriate instruction in alignment with the communities we serve (e.g., Spanish, Armenian, Korean, etc.)
• Contribute to the revision and adaptation of training content based on changes in program protocols, feedback from Quality Improvement, curriculum design considerations, and evolving learner needs.
• Facilitate training activities including lectures, large and small group role plays, and experiential learning exercises.
• Mentor trainees by conducting one-on-one and small group practice sessions and offering constructive feedback.
• Keep track of trainee attendance and distribute the appropriate make-up materials, coordinating make-up sessions and additional support for trainees as appropriate.
• Monitor training participation and assignment completion, following up with trainees when tasks are incomplete or overdue.
• Track attendance and performance data during training, share observations with the Training Coordinators, and collaborate on strategies to support trainees who may need additional guidance.
• Recruit and coordinate role players and mentors for each training cohort.
• Participate in the evaluation of new trainees by assessing skill development and readiness to begin on the lines. Collaborate with the training team and relevant stakeholders to determine if additional support is needed and help develop appropriate next steps.
• Coordinate with Volunteer Coordinators and Program Coordinators to ensure smooth