Front Desk Night Audit

About IHG and the InterContinental Indianapolis

InterContinental Indianapolis brings refined luxury to Indy’s iconic Monument Circle. Opening Winter 2025. 

This opening is not just a hotel launch, it’s an event for the city and we’re looking for the right team to shape its future.  The landmarked Illinois Building showcases a $110 M restoration to feature 170 
Modern Guestrooms, 17 Luxurious Suites, Serliana Café and Astrea Rooftop Bar with stunning views of Monument Circle. 

This will be a masterclass in #Hospitality; an invitation for you to pursue your passion for service and inspire incredible things for our guests, our team members and yourself. 

Explore our very own InterContinental® Hotels & Resorts – a truly international brand. Discover a modern, globally-focused culture where world travelers feel at home. Live the InterContinental life. You’ll find us in beautifully restored buildings and many exciting new developments. With 60 properties in the pipeline, our extraordinary world is set to expand.

We cultivate engaging environments for our colleagues and guests by enlivening our IHG Core Values:

• Do the right thing
• Show we care
• Aim higher
• Celebrate difference
• Work better together

At IHG we promise to give colleagues:

• Room to Belong: Enable
• Room to Grow: Enrich
• Room to Make a Difference:  Empower

The InterContinental creates exceptional experiences through our Brand Values by being:

• Thoughtful
• Cultured
• Remarkable

The pillars of our InterContinental brand culture lay the foundation for inspiring incredible experiences:

• We Invite Discovery
• We Embrace Empowerment
• We Champion Possibility

About this position

This position is responsible for performing the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Follows cash handling procedures as outlined by the accounting department.
• Ensure accurate and timely recording and reporting of all property receipts.
• Maintain guest service standards at the front desk at all times.
• Solves guest-related problems within scope of authority, including complaints and billing discrepancies.
• Follow cash handling procedures as outlined by the accounting department; collect payment at check-out and provides change for guests as needed.
• Perform all end-of- day front desk and night audit functions, including reviewing cashier audits for accuracy, balancing credit card postings to computer system, maintaining computer database integrity daily, and auditing of master bills.
• Complete express check-out in a timely manner and issues to security for delivery.
• Review cashier audits for accuracy; generate related reports and journal entries.
• Print all master bills and review for accurate postings; compare to daily event order to ensure that all functions have been properly recorded; inform Director of Finance of missed revenue or improper postings.
• Prepare, balance, post, and distribute all necessary reports on a daily basis.

Qualifications and Expectations:

• Full knowledge of accounting operations.
• Excellent communications skill (oral & written)
• Computer literate. Prefer strong Microsoft Office proficiency (Word, Excel, PowerPoint, Outlook). Prefer experience with Delphi, Lanyon and Opera hotel automation systems.
• Exceptional attention to detail.
• Warm, personable and energetic demeanor with professional and pleasant phone manner.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?