Senior Customer Research & Insights Analyst

Europe’s largest low fares airline has an exciting opportunity for a Senior Customer Research & Insights Analyst. You’ll work in the Customer Research team and spend your time getting fully immersed in the world and mindset of our customers. You will become the voice of the customer within the team and contribute towards the wider marketing strategy. If you are eager to learn about our customer experience, within a fast-paced company, then we would love to hear from you.

The team

The Marketing Insight Team exists to understand customer behaviour and opinions and translates this into actions for the marketing teams implement. This role is critical for the business to help understand customer sentiment and attitudes towards their interactions with Ryanair and layer this on top of the detailed understanding we have of customers from our deep behavioural data.

Key responsibilities:

• Manage delivery of weekly customer experience data
• Run statistically analysis on data to identify customer pain points (driver analysis, text analysis, cluster etc.)
• Create reports, including clear insights and recommendations
• Integrate customer research data and CRM data and make business led recommendations

Requirements

• Degree in Maths, Statistics, Data Science, Data Analytics or related field.
• 2-4 years research experience (agency or client side)
• Experience working with and interpreting data
• Experience working in SQL
• Experience working with Python or related tool
• Experience using Power BI or related tools
• Office Package (mainly Excel)
• Experience designing surveys
• A positive, can-do attitude. Willing to throw yourself in and learn on the job
• Fluent in spoken and written English. Additional languages are a plus

Beneficial:

• Problem solver
• Naturally curious
• Comfortable working with data
• Excellent written and verbal communications.
• Extremely organised.
• Ability to multi-task effectively and work to tight deadlines.
• Excellent attention to detail.
• Desire to have some real responsibility and ownership of projects.
• Self-Starter and team player

Benefits

• Competitive salary
• Discounted and unlimited travel to over 230 destinations
• Death in Service Benefit – Up to 2 times of annual basic salary
• Additional Annual Leave for long service
• Option for up to 5 additional unpaid leave days per year
• Cycle 2 Work Scheme
• Unrivalled career progression