Director, Solution Engineering, IO

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The Director of Solution Engineering is a strategic leadership role responsible for building, mentoring, and scaling a high-performing team of Solution Engineers. This leader will drive technical excellence, customer engagement, and innovation across the Presales lifecycle, ensuring alignment with business outcomes, AI-driven transformation, and customer experience goals.   

We are seeking a seasoned technical leader with a strong foundation in Telecommunications or hands-on solution implementation. The ideal candidate will have deep experience building and scaling SaaS presales teams, developing future leaders, and fostering a culture of curiosity, accountability, and continuous learning. This role requires someone who inspires engineers to self-learn, take initiative, and regularly share their knowledge—both in writing and verbally.   

How will you make an impact?  

Leadership & Team Development   

• Lead, mentor, and grow a diverse team of Solution Engineers.   

• Foster a culture of innovation, accountability, and continuous learning.   

• Encourage engineers to fuel their curiosity, take initiative, and avoid passive learning.   

• Coach engineers to become future leaders and trusted advisors.   

• Define and execute training and enablement plans focused on value-based selling, AI fluency, and CX transformation.   

• Set clear objectives, KPIs, and career development paths for team members.   

Sales & GTM Strategy   

• Partner with Sales, Product, and Marketing to define and execute Go-To-Market (GTM) strategies.   

• Support strategic sales opportunities, including executive-level presentations, solution design, and RFP responses.   

• Drive technical strategy aligned with revenue goals and customer success metrics.   

• Ensure proposed solutions are accurate, feasible, and executable within reasonable timeframes.   

Solution Innovation & Architecture   

• Oversee the development of scalable, secure, and integrated solution architectures across CCaaS, CRM, AI/ML, and cloud platforms.   

• Lead proof-of-value (PoV) engagements and pilot implementations.   

• Advocate for product enhancements based on customer feedback and market trends.   

• Assist engineers in deal reviews to fully scope and plan their solutions.   

Cross-functional Collaboration   

• Collaborate with Product, Engineering, Services, and Support to ensure seamless solution delivery and post-sales success.   

• Act as a bridge between field teams and product management, influencing roadmap priorities.   

• Develop and implement processes that drive efficiency and scale across the organization.   

Customer Engagement & Thought Leadership