Technical Account Manager

<h3><strong>Technical Account Manager, Platform Migration </strong></h3> <h2><strong>About the Role</strong></h2> <p>We’re seeking customer-centric Technical Account Managers to lead strategic customer transitions onto our next-generation Mesh platform. In this role, you’ll own a portfolio of high-value, high-complexity customers through migration and long-term platform adoption, acting as a trusted technical advisor during a critical transformation period.</p> <p>You’ll work directly with customer technical and operational teams to remove migration blockers, optimize integrations, and ensure successful adoption of our modern compliance platform. This role combines hands-on technical problem solving with strategic customer ownership, making it ideal for individuals who enjoy working at the intersection of technology, delivery, and customer success.</p> <p>This role is initially aligned to a strategic platform migration initiative over the next 12–18 months, with a clear long-term path within Technical Account Management and Customer Experience as customer ownership expands beyond migration delivery.</p> <p>This role reports into our Professional Services organization and is part of our Technical Account Management team.</p> <p><strong>What You'll Do</strong></p> <h2><strong>Customer Ownership & Technical Advisory</strong></h2> <ul> <li>Own a portfolio of strategic customer relationships through migration and post-migration adoption</li> <li>Serve as the primary technical advisor for customers adopting the Mesh platform</li> <li>Drive technical health, adoption, and platform optimization following migration completion</li> <li>Conduct technical discovery sessions to understand customer architectures, operational workflows, and migration blockers</li> <li>Partner closely with customer engineering, operations, and compliance teams to deliver successful technical outcomes</li> <li>Act as the technical liaison between customers and internal Product, Engineering, and Customer teams</li> <li>Build trusted relationships with customer stakeholders by providing pragmatic, solution-oriented guidance throughout the migration journey</li> </ul> <h2><strong>Platform Migration & Technical Execution</strong></h2> <ul> <li>Lead end-to-end technical migrations from legacy products to our modern Mesh platform</li> <li>Develop script-based workarounds and lightweight integration logic to bridge gaps between customer systems and our APIs</li> <li>Troubleshoot technical integration, configuration, and adoption challenges across complex customer environments</li> <li>Work closely with customer engineering teams to minimize disruption