Event Services Supervisor - Audio Visual, Event Technology

Event Services Supervisor

Company Overview 

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We’re looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.

Job Summary:

The Event Services Supervisor is responsible for the supervision of floor operations, including set-up, removal and operations of technology equipment in a hotel environment with a focus on delivering unmatched customer service and providing an overall positive experience for our guest/client.

Essential Functions:

• Supervise non-union, union and contract labor to ensure all set up and strikes are completed according to Pinnacle Live’s standards.
• Ensure AM and PM shifts receive clear communication of daily expectations and all log information detailed and complete
• Greet guest/client before the event and provide clear instructions on how to operate equipment.
• Provide continued communication with client to ensure success of all events.
• Follow through on all client requests and look for opportunities to enhance the client’s event
• Ensures all inventory is in good working order and rental condition
• Complies and enforces all Company security and safety measures
• Manage venue inventory and location of equipment to ensure inventory is secure from theft and/or damage
• Ensure any lost, stolen or damaged equipment is immediately reported to supervisor
• Continually work toward updating and improving technical skills
• Provide continued communication with client to ensure success of all events
• Maintain accurate client event information into the Company’s billing/event order system
• Review invoice with client and obtain client’s signature on invoice and add-ons
• Ensure all Company occupied areas are clean, organized and up to Company standards
• Perform other duties as assigned.

Education & Experience:

• Two (2) to three (3) year’s prior experience in the audio visual and/or hospitality industry.
• Two (2) years’ advanced audio and visual experience in a theatrical or live event environment.
• Computer proficiency

Required Skills & Knowledge:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.

• Strong technical aptitude
• Planning ability; able to plan ahead and prioritize
• Excellent organizations skills
• Strong inter-personal skills
• Strong verbal, listening and written communication skills
• Strong customer focus
• Strong team player orientation

• Performance based incentive plans on top of base salary
• Generous time off with PTO, holidays and sick/personal days
• 401k with a contribution match
• Insurances; health, vision, dental and more

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contri