Sr. Product Manager I, Commerce Optimization

Job Posting Title:

Sr. Product Manager I, Commerce Optimization

Req ID:

10092476

Job Description:

On any given day at Disney Entertainment & ESPN Technology, we’re reimagining ways to create magical viewing experiences for the world’s most beloved stories while also redefining Disney’s media business for the future. Whether that’s evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to enhance flexibility and efficiency, or delivering Disney’s unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world.

• Building the future of Disney’s media business: DE&E Technologists are designing and building the infrastructure that will power Disney’s media, advertising, and distribution businesses for years to come.

• Reach & Scale: The products and platforms this group builds and operates delight millions of consumers every minute of every day – from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and ESPN+, and much more.

• Innovation: We develop and implement groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports, entertainment & news.
   

The Commerce, Growth & Identity (CGI) team is dedicated to three business-critical areas at Disney that will help transform its media business. They create seamless user experiences for consumers who can choose from a wide range of subscription plans, enabling more choice and flexibility. The CGI team is also focused on building innovative and pioneering capabilities that will drive subscriptions, engagement, and monetization across Disney’s streaming and digital products.

At Disney Entertainment, we are experiencing dramatic growth, reaching 225M total subscriptions globally across our streaming product portfolio. As we continue growing across all  our streaming services (Disney+, Hulu, ESPN+, and Star+) we are looking for a product management leader that thrives in a dynamic, fast-paced environment and can meet opportunities and challenges head-on.

We’re seeking a Sr. Product Manager I– Commerce Optimization to create strategies and solutions for improving the performance of our commerce systems. These large scale, distributed systems include a payments system that processes billions of dollars of transactions annually, a fraud system that can provide threat assessment under 20 ms, a Pay-Per-View system that enables purchasing of hundreds of Live products per second and so many more. Also, you will track commerce critical metrics, and provide insights into the commerce performance and measures to the executive leadership. Additionally, in this highly visible role, you’ll work cross-functionally with product managers, engineers, data scientists, etc.

The commerce system at Disney Entertainment has experienced tremendous growth - supporting over 80 countries and 20+ currencies. Yet, we’re still early on our mission to provide entertainment around the world and project significant growth ahead. We’re looking for a leader with an entrepreneurial spirit, who will take this growth ahead by embracing unconventional thinking and providing “out-of-box” ideas. Being part of a driven and enthusiastic team of growing products and product managers, you will get to make a direct material impact on the future of The Walt Disney Company.
 

Responsibilities:

• Design and build capabilities/tools for real-time and offline monitoring of commerce systems

• Build, implement and optimize rules and other levers to enhance the performance of commerce systems

• Track industry standards in the commerce area, and implement the same internally to improve commerce systems

• Identify new use cases for optimization across commerce systems, and create solutions for these new use cases either using existing capabilities/tools or building new ones

• Establish important metrics for the performance of commerce systems, and develop a regular cadence to review them with senior leadership

• Maintain relationships with 3rd party entities and vendors especially around regulation and compliance

• Partner with engineering teams to investigate, troubleshoot and resolve incidents, and restore commerce system health

• Collaborate with product managers and data scientists to provide insights and recommendations to improve the performance of commerce systems, and enhance customer experience and business value

• Make decisions both independently and in concert with other teams while balancing collaboration and push-back as needed

• Be a trusted authority in the domain, and be sought after as an expert and influencer in the