Administrative Assistant/Intake Coordinator

Career TEAM is a leading workforce development organization on a mission to transform lives.  We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country.  At Career TEAM, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

Career Team is looking to hire an Administrative Assistant/Intake Coordinator to serve the New York Pathways for Access to Careers and Employment Workforce Development Program (PACE). The approach of the PACE Program emphasizes that there is no one-size-fits-all solution for clients needing education and or training support. This role will be responsible for handling front office reception and administration duties, including greeting individuals, answering phones, and coordinating office activities. The Office Coordinator is often the first contact for clients and is expected to provide amazing client service to employers and clients of the PACE program. This position is expected to be 100% onsite.

The Administrative Assistant/Intake Coordinator is an integral part of our team and will assist us with our mission of accelerating the human condition! 

Career Team also offers a competitive package including:

• 401k with a generous employer match;
• medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans;
• disability insurance;
• supplemental insurance;
• paid holidays and paid time off, offered on an accrual basis

Your Impact on Career TEAM’s Success:

• Act as the primary liaison between clients and the local TEAM, handling communication via telephone, email, and mail
• Answer phones promptly, operate office equipment, and direct calls to appropriate staff members
• Greet visitors warmly, ensure their comfort, and manage meeting room bookings
• Maintain a clean and organized reception area, including coordinating mail distribution
• Coordinate office activities and assist in managing client inquiries and requests
• Engage with clients to discuss available services, potential benefits, and pathways to career success
• Maintain an updated client database, track client engagement, and accurately document outreach activities
• Collaborate with team members to ensure efficient and effective client service delivery
• Perform other duties as assigned to support the overall success of the program
• Approach each day and task with a "ZAG" mindset
• Performs other tasks as assigned

The Ideal Qualifications for this Position Include: 

• Associate degree preferred, or equivalent experience demonstrating proficiency in job responsibilities
• Proven experience as a front desk representative or in a relevant client service role
• Familiarity with office equipment and basic administrative tasks
• Knowledge of office management practices 
• Ability to work effectively with a diverse client base and demonstrate cultural sensitivity to every individual to comes into our office locations
• Proficiency in Microsoft Office applications (Word, Excel, Outlook) and Google Suite
• Strong interpersonal, communication, time management, and organizational skills
• Ability to meet and exceed performance goals while delivering exceptional client service
• Willingness to uphold company's core values and foster a culture of innovation and collaboration 
• Bilingual or multilingual proficiency
• A Valid Driver's License

Salary: $47,000/yr

Employment Type: Full-Time, Non-exempt Employee 

About Career TEAM:
Founded in 1996, Career TEAM, LLC is a private workforce development organization.

Career TEAM’s outstanding record of accelerating the human condition has resulted in numerous honors:

• Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
• Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
• Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
• Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization,