Social Media Intern

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. 

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. 

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. 

Job Description

About the Role

As our Social Media Intern, you’ll gain hands‑on experience building content, shaping channel strategies, listening to real audiences, and responding in real time. You’ll learn how social media supports advocacy, brand trust, employee storytelling, and moments that matter—both planned and unexpected.

This is a paid 12‑week full‑time summer internship designed for rising seniors who want real experience using enterprise‑level tools, collaborating cross‑functionally, and building confidence in their voice.

You’ll leave with real, publishable work and examples you can confidently include in a portfolio.

What You’ll Work On

You’ll contribute to meaningful social media initiatives, including:

• Supporting social channel strategy development—learning how goals, audiences, and platforms work together
• Writing, editing, and creating content that aligns with brand voice, channel norms, and timely moments
• Monitoring conversations, moderating engagement, and practicing social listening using Sprinklr
• Supporting customer, employee, and executive advocacy initiatives, including elements of an associate advocacy program
• Assisting with insights, reporting, and presentations that explain what’s working, what’s not, and why
• Learning how brands prepare for sensitive moments and apply sound judgment during crises or high‑visibility situations

What You’ll Learn

This internship is designed to build both hard and soft skills. By the end of the program, you’ll have experience with:

• Social channel planning and strategy development
• Copywriting and content creation for multiple platforms
• Social listening, moderation, and community engagement best practices
• Using Sprinklr for publishing, advocacy, and insights
• Understanding brand guardrails, decision‑making, and risk awareness

Tools & Platforms You’ll Use

• Sprinklr (publishing, listening, advocacy, and insights)
• Microsoft Suite, including Copilot
• Native analytics tools across supported social platforms
• Collaboration tools to support remote, cross‑functional work

Who This Is For

• Rising seniors pursuing communications, marketing, journalism, or a related field
• Strong interest in social media, storytelling, and brand building
• Curious thinkers who want to understand the why behind social decisions
• Confident writers with an eye for creativity and detail
• Organized & proactive in hybrid/remote work environments

We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things: 

• Lead a new category of enterprise software that we call Unified-CXM. 

• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. 

• Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we ar