Customer Supply Chain Specialist I

WHO WE ARE

We’re Talking Rain Beverage Company, we create better-for-you beverages featuring great flavors and colors from natural sources. We live life in full flavor and believe the world should too. We create connections with every sip of our iconic Sparkling Ice, Sparkling Ice Caffeine, Sparkling Ice Energy, Popwell and MIXT.

When it comes to success, we know we’re only as strong as our team. That's why we're an equal-opportunity employer. We value diversity and practice inclusivity, hiring great people who enhance our company.

Our Rain Makers are our most important asset. That’s why we invest in them with ⁠benefits and development opportunities that reflect just how much we value them. 

WHAT YOU'LL DO

Our efficient, committed Supply Chain team builds partnerships to get the right product to the right place at the right time. Logistics? Ready to pivot.

In this highly visible role, you’ll contribute to the overall success of the Supply Chain team by overseeing fulfilment operations for assigned distribution region focusing on material risks to service, revenue, and customer experience.

Reports to: Sr. Manager, 3PL Operations

Direct Reports: None

Location: Hybrid at our Preston, WA office 3+ days a week

*While we strive to offer flexibility, this role also requires it. There may be times when you're expected to come onsite outside your typical in-office days to support special projects, team events, or other business needs.

Annual Bonus Potential: 7% - Eligibility is based on the company hitting annual financial targets.

Hourly Rate: $22.00 - $29.00

Note: New hires typically receive between minimum and midpoint, however, we may go slightly higher based on experience, internal equity and market.

• Manage order fulfilment and distribution for assigned region/customer portfolio, ensuring orders are clean, executable, and aligned to planned ship windows

• Identify and act on fulfillment risks for near-term shipments (1–3 days), prioritizing based on service impact, volume, and customer importance

• Execute exception-based order management, intervening only when orders fall outside defined thresholds (e.g., inventory constraints, appointment delays, system blocks)

• Coordinate cross-functional issue resolution with Planning, Transportation, DCs, and Sales teams to address root causes and restore service

• Support allocation and prioritization decisions during constrained supply scenarios, following established business rules

• Leverage ERP, TMS, and WMS visibility to monitor order status, inventory, and execution—using data to drive decisions

• Identify and escalate data or process issues impacting order readiness (e.g., pricing, lead time, master data) to appropriate owners

• Provide proactive updates on at-risk orders and key issues, reducing reliance on ad hoc status inquiries

• Support month-end execution by monitoring order throughput and identifying risks to shipment targets

• Complete other responsibilities as assigned.

We create connections with every sip. And we’ve found a lot of value in in-person connections! As a young, fast-growing company, we’re still creating and refining the systems that will fuel our future growth. Onsite presence is beyond collaboration, and here is why onsite presence matters:

• Enhances customer responsiveness – Being onsite ensures faster turnaround for customer-impacting issues, from quality checks to urgent order adjustments.

• Reinforces culture and shared accountability – Working side-by-side fosters trust, shared ownership, and a stronger connection to our mission.

• Enables richer, faster feedback loops – Real-time observation and discussion with Rain Makers across departments help us spot gaps, adapt processes, and improve outcomes immediately

WHAT YOU BRING

• Bachelor’s degree in Supply Chain or related field preferred, equivalent experience accepted.

• 1+ years of fulfilment operations experience, ideally in manufacturing.

• Power-user with the Microsoft Office suite (e.g., Outlook, PowerPoint, Excel).

• Microsoft Dynamics 365 and report writing database tools experience is a plus.

• Ability to multitask and work independently with precise detail and follow-up reporting.

• Ability to accommod