Director, Partner Success, Creative Services (DC or Remote)

ABOUT US

Aspen Institute

The Aspen Institute is a global nonprofit organization committed to realizing a free, just, and equitable society. Since its founding in 1949, the Institute has been driving change through dialogue, leadership, and action to help solve the most critical challenges facing communities in the United States and around the world. Headquartered in Washington, DC, the Institute has a campus in Aspen, Colorado, and an international network of partners.

Commitment to Diversity, Equity & Inclusion

To achieve our mission of a more free, just, and equitable society, we commit to working proactively to advance the principles of diversity, equity, and inclusion across our myriad endeavors such as the recruitment, compensation, training, and advancement of staff. The best people-serving institutions make this commitment, and we seek to be a leader in the ways that we do so and learn from others. Visit our website to learn more about our commitment and recent actions taken toward building and nurturing a diverse and inclusive environment.

Communications and Marketing Department

The Aspen Institute's Communications and Marketing Department creates compelling content to elevate and position the Aspen Institute as a values-based organization that ignites human potential through dialogue, leadership, and action to build understanding and create new possibilities for a better world. The department also serves as an in-house agency that provides communications and marketing support to the Institute’s 40+ programs, initiatives, public events, fundraising efforts, and the president’s office. Learn more at aspeninstitute.org.

ABOUT THIS ROLE

The Director, Partner Success, is responsible for developing work products and managing teams on behalf of the Creative Services’ clients, who are the 70+ projects and programs of the Aspen Institute. This role requires a dynamic leader who can advise clients on strategies, oversee projects from start to finish, and ensure top-notch customer service. The successful candidate will also oversee all implementation, including a team of in-house content creators and a bench of trusted vendors. The director also contributes to business development efforts and acts as a senior member of the Communications and Marketing Team, collaborating across divisions to ensure optimal program service.

This role reports to the Vice President of Communications and Marketing. The salary range for this position is $143,00 - $159,000. This role is based in our Washington, DC office with a minimum of 40% in-person work (approximately 2 days per week).

WHAT YOU WILL DO

Strategy Development and Implementation

• As a senior member of the Creative Services team, you’ll be on point from start to finish, initiating each new piece of work with a kickoff, ensuring smooth, quality, and on-time implementation of deliverables, and analyzing performance when the work is complete.

• Advise clients on strategic initiatives and provide regular updates through in-person or virtual check-ins, as well as timely email and phone communication.

• Collaborate with the Creative Services and Program Partnerships Director on business strategy, developing a plan to set and meet annual goals and grow revenue

• Collaborate on an annual budget, including revenue targets and expense projections

• Coordinate with the Sr. Operations Manager and Project Manager on contracting and invoicing for clients and vendors.

Client Service and Management

• Act as the lead member of each client team, with key oversight of the project manager, joining meetings as needed and stepping in to influence the work whenever necessary.

• Ensure seamless communication and collaboration across all client-related activities, delivering exceptional client service for all projects across all contracts.

• Build and maintain strong relationships across Institute projects and programs, staying informed about changes in staffing and work dynamics.

• Communicate regularly with the Creative Services and Program Partnerships Director about the status of client projects, highlighting successes and addressing challenges.

Team Management

• Oversee the day-to-day work and deliverables of the project manager, content creators, and strategists, ensuring alignment with proposal’s overall deliverables.

• Coach and support the team, ensuring high performanc