Scott Dunn - Senior Europe Travel Consultant - New York, NY

Senior Europe Travel Consultant

Scott Dunn, part of Flight Centre Travel Group (FCTG), is a luxury travel operator dedicated to creating unforgettable, tailor-made vacations for our guests. With a global presence and a passion for crafting exceptional experiences, we specialize in curating personalized journeys to the world’s most beautiful destinations.

Founded in 1986, Scott Dunn has earned a reputation for delivering impeccable service, insider knowledge, and unique travel insights, setting the benchmark for luxury travel.

Our team of experts shares a deep love for travel and a commitment to exceeding guest expectations. From luxury ski chalets in the Alps to private safari lodges in Africa, Scott Dunn ensures every detail is taken care of, allowing our guests to fully immerse themselves in the adventure of a lifetime.

To learn more about Scott Dunn, please click HERE

About The Opportunity

The Senior Travel Consultant is responsible for all aspects of designing and selling luxury, tailored vacations in a fast-paced environment to high-net-worth guests with a vast range of interests and requirements. This role works autonomously to create customized itineraries, drawing on extensive country-specific knowledge and Scott Dunn’s product portfolio. The Senior Travel Consultant has responsibility for managing and growing their own book of business, while also taking inbound guest inquiries and converting them to bookings. Additionally, the role acts as a mentor and guide for other members of the team.

Key Responsibilities

• To take ownership of all aspects of selling and booking a vacation, including written and verbal quotations and documentation
• To work towards individual and team sales targets and meet Key Performance Indicators for converting inquiries to bookings, gross profit, and service
• To develop excellent product knowledge for immediate sales area but also within other areas of the Scott Dunn portfolio
• To support all marketing initiatives including brochure production, website management, email campaigns, PR, and promotional events
• To learn and become conversant with all Scott Dunn computer software applications
• To work closely with all departments and Sales teams
• To support team members, identifying areas they are struggling in and offering learnings and best practices
• To assist the manager on projects and team initiatives
• To deliver excellent guest service at all stages of booking and demonstrate the core values of Scott Dunn

Duties

The duties that derive from these responsibilities include but are not exclusive to:

• Taking responsibility for the guest journey from first contact to post travel and repeat travel
• Demonstrating excellent attention to detail and accuracy in all communication with guests
• Speaking to all guests on the phone and organizing their vacation, by effectively listening to the guest and their unique requirements
• Meeting face-to-face with guests when required
• Using sales skills to convert inquiries into bookings
• Accounting for costs and margins on each booking
• Handling high volumes of guest inquiries during peak periods
• Responding to all enquiries in an efficient and timely manner
• Management of invoices including handling payments, collecting guest details and organizing pre-arrival information
• Completing all travel documentation within specified time frames
• Maintaining contact with guests between booking and departure date, including arranging all concierge requirements
• Delivering high standards of guest service at all stages of the booking
• Acting on any feedback or complaint swiftly to ensure a great guest experience, liaising with the Guest Relations only when necessary
• Contacting guests upon their return to receive feedback and create new inquiries
• Updating guest and booking details using Scott Dunn’s IT software
• Booking guest flights and managing reservations through Travelport, only requiring assistance from the Flights & Ticketing team when necessary
• Conducting familiarization trips abroad and presenting knowledge back to teams
• Training colleagues with knowledge gained from areas visited
• Contributing to the team over and above standard sales and service requirements
• Communicating and partnering effectively across all functions
• Identifying areas for own development and requesting training where needed
• Taking the initiative to identify areas of improvement and fix issues without being asked
• Such other duties as management may