Director, Operations - SMM (Meetings & Events)

Where Human Connection Fuels Possibility ​

At Maritz, decades of innovation and perseverance have built more than just a strong reputation — they’ve shaped a culture where human connection and collaboration are at the heart of everything we do. ​

Joining Maritz means becoming part of a workplace grounded in a critical truth; people and their potential is our greatest resource.

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Maritz helps companies achieve their business goals by inspiring people to perform their best. We design experiences, incentives, and recognition programs that spark action and deliver measurable impact.​

And we’ve brought this human-first design inward – intentionally building teams that care for each other and collaborate powerfully. In our most recent employee survey, nearly 90% of respondents said that their managers care about their concerns and 82% said they feel genuinely appreciated. We know that when employees feel seen, supported, and celebrated for who they are, they thrive and so does our business. ​

That’s why we’ve created a flexible, environment that empowers you to do your best work without sacrificing what matters most to you. In fact, in that same survey, nearly 90% of respondents said they have the flexibility they need to balance work and personal life and nearly 80% said Maritz does a great job prioritizing employee well being.​

We have a passion for excellence and genuine care for the people making it possible.

The Director of Operations - SMM (Meetings & Events) is a transformational leader who shapes the strategic direction of staffing, resourcing, and data-enabled decision-making across multiple client accounts.

This role serves as the catalyst for operational innovation, this role aligns customer experience, employee engagement, and organizational efficiency to drive long-term value. By forging deep client partnerships and unifying cross-functional teams, the director creates scalable, future-ready program strategies that strengthen organizational impact and sustain industry leadership.

40% - Team Leadership, Staffing & Workforce Optimization

• Sets the vision for workforce planning and team capability development across the operation.

• Champions a culture of performance, continuous learning, and operational discipline through targeted coaching, competency-building, and leadership development.

• Establishes scalable staffing models, ensuring the right talent is deployed at the right time.

• Oversees workforce planning, variable labor strategies, and productivity metrics that directly influence organizational agility and client success.

20% - Financial & Operational Oversight

• Provides strategic oversight of program economics, shaping financial decision-making through GAAP reviews, budget governance, and analysis of cost structures.

• Drives enterprise profitability by aligning resourcing, labor forecasting, and funding management with organizational objectives.

• Leads financial strategy discussions, translating complex data into insights that inform senior-level decision-making, long-range planning, and operational optimization.

20% - Strategic Planning, Program Design & Operational Excellence

• Leads the development and enhancement of operational frameworks, forecasting models, and delivery methodologies that drive program excellence.

• Shapes program strategy by translating client needs and organizational goals into scalable solutions.

• Partners in proposal development, program design, and long-term strategic initiatives that advance enterprise capabilities.

• Drives the evolution of MSAs, SOWs, and operational standards to support sustainable growth.

20% - Cross-Functional Alignment, Client Partnership & Business Growth

• Acts as a senior strategic partner to Sales, Client Services, and operational support teams, ensuring unified execution and future-ready program design.

• Cultivates high-trust client relationships through insights, collaboration, and operational leadership.

• Drives growth by leading renewal costings, proposal strategy, and operational readiness for new business.

• Facilitates strategic alignment across departments, strengthens communication channels, and ensures organizational priorities translate into client and business value.

What You'll Bring

• Bachelor degree or equivalent experience required.

• Minimum 5-7 years of experience in Meeting, Events and/or Incentive Travel pre-sale and/or post-sale activities required.

• At least 3 years of proven supervisory and/or