Senior Manager, Strategy & Operations (Platform Innovation)
DoorDashAbout the role
About the Team
The DoorDash Platform business provides premier white-label delivery (DoorDash Drive) & digital ordering solutions (DoorDash Storefront & BBOT) enabling our merchants to reach customers through their own first-party channels while leveraging their own brand identity and voice. We influence every element of our merchant partners’ business, from marketing, to customer experience, to operations.
About the Role
We are looking for a highly entrepreneurial and strategic individual who enjoys rolling up their sleeves and building. By getting deep in the problem and opportunity statements our restaurant merchants face, you will help develop & execute the strategy to grow their first party business – expanding our product portfolio with new offerings as well as driving innovation in our go-to-market strategy including distribution channels, pricing models & product positioning.
You will sit on the Platform Strategy & Ops team, manage a team of individual contributors and report into the Head of the Restaurant Platform Vertical who is one skip-level from our President & COO.
You’re excited about this opportunity because you will…
- Lead. You will drive innovation for our first party platform business, helping us determine new products to service our merchant’s needs and ways to supercharge adoption of those products through innovation in distribution, pricing and product positioning.
- Build. You will own and build new products and business models that bring value to our merchant base.
- Strategize. You will help develop the optimal strategy and prioritization to grow for our Restaurant Platform business. You will craft quarterly and annual plans that push our business forward and are aligned with our product and go to market capabilities. You will help these teams identify opportunities for enhancing our existing product offering.
- Collaborate. You will advocate internally and externally for solutions that will help our merchants grow their businesses. In addition to working with partners in the restaurant tech ecosystem, you’ll work with a highly cross-functional internal team, including sales, account management, operations, product, marketing, analytics and finance to expand our product portfolio.
- Analyze. You’ll assess the growth and profitability impacts of your decisions, and iterate based on data
- Learn. You will be immersed in our digital ordering and first party product portfolio. You will learn about the restaurant tech ecosystem, deeply understand our merchant’s needs and the best ways to go to market and win.
We’re excited about you because…
- You have 7+ years of experience. You’ve succeeded in high-performance cultures (whether in tech, operations, strategy, consulting, banking, or a related experience), and you’ve led cross-functional teams to achieve audacious goals.
- You crave responsibility and want to help shape the vision and direction of the Company
- You’re equally comfortable operating at 10,000 feet and 1 foot. You don’t hesitate to get in the weeds and operate at the lowest level of detail, but you’re just as comfortable thinking long-term and inspiring a team. No job is beneath you.
- You’re unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environments
- You solve problems from first principles. You’re excited to solve problems in innovative ways, and you resist “this is how it’s always been done” thinking.
- Bachelor’s degree required
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We beli
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