Ad Operations Coordinator

Location: Blue Ash,Ohio,United States

Ad Operations Coordinator 

Overview: 

Relevate Health is a company made up of exceptional professionals with the business purpose of creating life-changing healthcare engagement, through our vision that every HCP communication is relevant.  We are proud to be healthcare marketing experts who push ourselves, every single day, to the highest possible levels to further our purpose and exceed our goals. Our business successes have led to growth, and our extraordinary culture is the cornerstone for an engaged and productive workforce.    

Job Summary:  

The Ad Operations Coordinator is responsible for executing and quality-assuring EHR, email, and digital banner campaigns across internal platforms and third-party vendor systems. The individual will manage campaign set-ups, trafficking, and ongoing QA/QC to ensure accurate, compliant, and on-time campaign delivery. This role partners closely with internal teams and external vendors to translate media plans into technically sound builds, proactively identify issues, and maintain a high standard of operational excellence throughout the full campaign lifecycle. 

Duties/Responsibilities: 

Campaign Execution 

• Set up and traffic EHR, email, and banner campaigns across internal platforms and third-party vendor systems 

• Translate media plans and campaign specifications into accurate technical builds 

• Ensure proper implementation of targeting, creative assets, flight dates, pacing, and tracking 

• Review submitted materials and project components to confirm correct creative assets, specs, files, tracking, and placements 

Quality Assurance (QA/QC) 

• Conduct pre-launch, in-flight, and post-launch QA/QC to ensure campaigns meet specifications and compliance standards 

• Validate creative rendering, links, tracking, targeting logic, and reporting alignment 

• Identify, document, and resolve discrepancies efficiently to minimize campaign risk 

• Participate in post-mortem discussions to help improve processes and future campaign execution 

Campaign Maintenance 

• Perform daily dashboard checks as needed to monitor campaign health and performance 

• Support Campaign Managers and Specialists with troubleshooting (e.g., under-delivery, pixel fires, viewability issues) 

• Traffic creative assets, including uploading new creatives and implementing tags 

• Document all changes, including testing tags, verifying targeting, and confirming creative rendering 

• Process campaign extensions for internal review (adjusting end dates, budgets, and impression caps as needed) 

Documentation & Process 

• Maintain accurate campaign trackers and system documentation 

• Follow established SOPs, QA checklists, and healthcare compliance requirements