Acute Patient Access Services Representative

Primary City/State:

Casa Grande, Arizona

Department Name:

Admitting-Hosp

Work Shift:

Day

Job Category:

Revenue Cycle

Schedule: Friday, Saturday, and Sunday 6:00am to 6:00pm

*On-call rotation and mandatory holiday rotation.

Will provide support to the Outpatient, OB, and Inpatient registration process for reimbursement. The position also provides workload balance for our team while supporting our patients.

Must be able to complete a 4-week paid training Monday - Friday 8:00am to 5:00pm

Stay and play in Casa Grande, located halfway between Phoenix and Tucson. Casa Grande draws golfers year-round, with excellent play at a variety of area courses. Community events include live concerts, car shows, walking tours of historic sites, fine-arts shows, fly-ins, and festivals celebrating local, regional, and Native American cultures.

If you are looking for a great start to your healthcare career, then Banner is the place to be! Join us in our mission to serve our patients with amazing customer service, attention to detail, and just plain old greatness!

Experience is great, but we are willing to train the right people with the right attitude!

Apply Today!

Banner Casa Grande Medical Center is a 141-bed acute-care hospital located midway between Phoenix and Tucson, AZ. The facility boasts the neighborhood convenience of a community hospital while leveraging the clinical expertise of one of the nation’s leading health systems. The state-of-the-art facility cares for patients through all phases of life, offering adult and pediatric Emergency and Trauma Care, Level IV Trauma, Women’s Care, Maternity Services, Surgical Care, Orthopedics, Laboratory Services, Medical Imaging, Inpatient Dialysis, Rehabilitation, and more. As part on one of the largest nonprofit health systems in the country, you’ll have access to a vast network of colleagues and expanded access to career opportunities.

POSITION SUMMARY

This position is the first point of contact at healthcare facilities and assists patients with the administrative aspect of gaining access to medical treatment. This position is in a hospital-based setting which includes Emergency Dept, Inpatient, Obstetrics, Outpatient, etc. Responsible for in person patient intake and registration, providing superior customer service, accurately identifying, and obtaining authorizations patients’ insurance, verifying eligibility and benefits, generating patient estimates for services rendered, financial counseling, and collecting patient liability. Demonstrates the ability to resolve customer issues and provides excellent customer service.

CORE FUNCTIONS

1. Verifies patient’s demographics and accurately inputs this information into EHR, including documenting the account thoroughly to maximize reimbursement and minimize denials/penalties from the payor(s).

2. Proficiency with multiple services including, but not limited to inpatient, observation, emergency, obstetrics, surgery, imaging. This position may cover services 24/7.

3. Demonstrates a thorough understanding of insurance guidelines for all services. Proficiently verifies, reads, and understands insurance benefits.

4. Demonstrates proficient understanding that this position creates the first impression for our patient's experience with Banner Health. Demonstrates a positive patient experience through interactions and effective communication.

5. Proficient understanding of payer authorization guidelines. Accurately submits timely notification according to insurance guidelines using various systems to reduce/eliminate denials. Consistently meets all registration related key performance indicators as determined by management.

6. Obtains federal/state compliance information, consents and documentation required by the patient’s insurance plan(s). This includes a thorough understanding of accurately completing hospital-based compliance forms required by CMS. Uses multiple computer applications proficiently.

7. Consistently discusses financial liability with the patient(s) and/or families that includes: collection in full of patient liability, assisting patient in applying for Banner Line of Credit, setting up payment plans and/or assisting patient with Banner Financial Assistance policy/application.

8. Provides a variety of patient services and financial services tasks. May be assigned functions such as transporting patients, training new hire employees, recapping daily deposits, posting daily deposits, or conducting other work assignments of the Patient Access Services team.

9. Works independently under regular superv