Activities and Wellness Manager

Position Overview

The Inn at Stonecliffe is seeking a passionate and energetic Activities & Wellness Supervisor to
lead and oversee recreational and wellness experiences for our guests. This role is responsible
for curating, coordinating, and executing a diverse range of activities that enhance our guests’
luxury resort experience. The ideal candidate will have a deep appreciation for wellness,
adventure, and unreasonable hospitality, ensuring each guest engagement is collaborative and
exceptional.  This seasonal position will run from late April through late October.  

 

The Inn at Stonecliffe was built in 1904 and is located on beautiful Mackinac Island, Michigan. For centuries, Mackinac Island has been an ideal summer vacation spot with about 1 million visitors each year and about 15,000 a day during its main tourist season.

 

What's in it for you? When you join SBL, you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SBL provides a rewarding, fun and flexible work environment, exciting perks, a robust benefit package and an atmosphere designed to encourage and promote career growth within the company.

 

Our Company: Schulte Boutique + Lifestyle is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

Key Responsibilities

• Partner with wellness team to prepare and execute special events, daily and weekly
  activities, classes and programs that allow guests to establish brand loyalty and maximally
  experience our wellness and luxury culture.
• Engage with guests to anticipate needs to promote and sell additional activities tailored to
  their travel journey.
• Establish and maintain cross departmental relationships to ensure successful execution of
  programming and retail and amenity offerings
• Help manage and finalize SOPs for all existing and new experiences.
• Coordinate purchases; liaise with appropriate departments to organize, store or set up on
  property.
• Communicate with experience vendors and hosts as needed for smooth daily operations.
• Help to train, inspire and supervise the wellness experience expert and wellness & spa
  concierge to ensure seamless department readiness and effect.
• Help execute creative design + touchpoint projects.
• Coordinate design and printing of collateral on an as-needed basis.
• Work with marketing team to fact check website to ensure experiences are up to date
• Set up and host experiences on property on an as-needed basis.
• Gather and analyze feedback on experiences and programming to continuously improve.
• Communicate with team members on upcoming experiences or events on a daily basis.
• Manage and lead wellness associates.
• Cultivate an environment of genuine hospitality to find ways to surprise and delight guest on
  a daily basis.
• Enforce and maintain all wellness areas, equipment, and supplies are in pristine condition,
  ensuring safety and operational efficiency.
• Adhere to and enforce health and safety guidelines for all wellness programs.
• Help to manage budgets and resources effectively to optimize offerings while controlling
  costs and exceeding revenue goals.

Qualifications & Skills

• Minimum of 1 year experience in a similar role within a luxury resort, hotel, gym and/or
  hospitality setting.
• Bachelor’s degree in Hospitality, Recreation Management, Wellness, or a related field
  preferred.
• Dynamic leadership, team and personal management abilities.
• Approachable guest service and interpersonal skills.
• Creative and curious mindset with the desire to curate unique experiences.
• Knowledge of and passion for wellness trends, outdoor recreation, culture immersion
  and fitness programming.
• Ability to multitask and work in a fast-paced, dynamic environment.
• Fluency in written and verbal English.
• Comfortable speaking in a group setting with an eye for detail and anticipation of
  individual needs.
• Ability to lead and engage groups of guest