Acquirer Operations Manager

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

To solve this problem, we expanded into software and built integrated solutions to help sellers sell online, manage inventory, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

The Industry Relations & Operations (IRO) team manages all the partnerships and operations involved in the payments supply chain for our global footprint. From developing strategy and infrastructure to working with external partners, we find the best ways to move money across different networks and countries in a way that is cost-effective, available, scalable, secure and forward-looking. As Acquirer Operations Manager, you will play a key role in IRO’s continued commitment to supply chain resilience. You will manage payment operations across Square’s existing network gateways in the U.S. and internationally and work cross functionally to enable connections in new markets. In addition, you will collaborate with Risk, Compliance, Engineering, Product, Reconciliation teams and other internal partners to problem solve, innovate and implement new products that help create smooth payment experiences. 

You will:

• Own and manage day to day payment operations across network gateways in the U.S. and internationally 
• Collaborate and work cross functionally with Risk, Compliance, Engineering, Product, and Reconciliation teams to identify required technical tasks and resolve operational issues 
• Provide strategic and operational guidance as we work to enable connections in new markets
• Work with payment industry partners and suppliers to scope and implement new features that strengthen our processing infrastructure
• Translate technical changes to internal stakeholders to ensure compliance with upcoming network release requirements 

Qualifications

You have:

• 8+ years of experience in the payments industry at either a bank, acquirer, fintech, or card network 
• Industry knowledge: you understand network rules, interchange, the PSP business model, connectivity, data exchange and key performance indicators related to payment processing. You have a high level understanding of technical payment specifications (such as ISO 8583) and the ability to translate business needs into technical requirements
• Collaborative skills: you are a strong communicator that works well with internal and external partners to influence priorities 
• Leadership qualities: you set priorities based on strategic vision and achieve alignment with team members and cross-functional partners 
• Results-oriented mindset: you have a bias toward action and are comfortable driving projects forward through ambiguity
• Dexterity and appetite to straddle roles as a program manager, relationship manager, problem solver, troubleshooter and analytics manager, examining technical issues and thoughtfully working to resolve them

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $152,100 - USD $185,900
Zone B: USD $141,500 - USD $172,900
Zone C: USD $133,800 - USD $163,600
Zone D: USD $121,700 - USD $148,700

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Benefits include the following:

• Healthcare coverage
• Retirem