ACH Operations Specialist I

What The Role Is

The ACH Specialist possesses detailed knowledge of all aspects of Cadence Bank’s ACH processing activities (systems, procedures, etc.). Provides assistance to customers, bank employees and the ACH Operations Manager. The shift for this role is 10:30am- 7:30pm.

How You will Make an Impact

• Process all ACH files for Origination and Receiving
• Establish new Direct Send Customers in PEP+
• Process PEP+ Windows
• Maintain PEP+ Database
• Process ACH returns daily
• Research outstanding transactions on all ACH General Ledger accounts
• Setup/Edit ACH Treasury Products
• Assist employees and customers with ACH questions
• Process Trace Requests from the Federal government
• Remain up-to-date and comply with NACHA Rules and Regulations
• Key in Notification of Change transactions 
• Handle suspended ACH files according to company guidelines for various situations
• Work with internal ETL group for customers who exceed daily limits
• Process prenotes
• Assist with any ACH research requests received
• Process transactional tickets needed  
• Assist with the processing of DNE and reclamations
• Participate in the approval and onboarding process for TPS
• Assist with TPS annual audits 
• Perform other duties/special projects as assigned by the Manager
•  Contact ODFI's on behalf of customers requesting the return of funds through communications and letters.
•  Processing letters received from ODFI's requesting return of funds.
•  Supply reporting information on transactional activity
  
  

Who You Are

• Ability to build strong partnerships with teammates and other departments
• Good computer skills, proficient in Excel and Google 
• Strong communication, collaboration and problem solving, and organizational skills
• Excellent work ethic with a strong ability to multi-task
• Knowledge of general ACH processing concepts
• Knowledge of PEP+ software
• Ability to be able to adapt to change, work in a fast paced, detail oriented environment
• Develop a continuous program of self-education and improvement
• Abide by the policies and procedures approved by the Bank

 

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Cadence Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, veteran status, genetic information or any other status protected under applicable local, state or federal nondiscrimination laws.