Sr. IT Support Analyst - Integration

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Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!

Job Description Summary

As a Sr. IT Support Analyst - Integration, you will be responsible for managing and supporting custom API solutions, API Platform management, and solutions integration for the organization. This role requires technical expertise, problem-solving skills, communication abilities, and adaptability to fast-paced environments.

Position Responsibilities:

• Provide advanced technical support to resolve complex issues related to Mulesoft integrations, including diagnosing and troubleshooting system errors and performance issues.

• Work closely with developers to understand the root causes of issues and implement effective solutions.

• Manage integrations with other systems and tools to ensure seamless data flow and process automation.

• Provide expert support to end-users, troubleshoot issues, and resolve technical challenges promptly.

• Leads initiatives to monitor and improve the reliability, stability, and performance of the systems with focus on end user experience and availability. Proactively catch and remediate potential issues to avoid end user impact.

• Identify opportunities for process improvements and implement best practices to enhance the efficiency and effectiveness of the support team.

• Respond to major incidents and demonstrates the skills to identify and solve issues quickly to avoid financial losses. Participate in root cause analysis and identify process to remediate future outages by providing interim or permanent fix. Work on improving monitoring/alerting to proactively catch known issues.

• Manage day to day incidents, including daily health checks, work closely with team and business partners to provide resolution and conduct follow ups. Escalates problems to appropriate teams as necessary.

• Assist with deployments and oversee the move-over process, ensuring minimal disruption to daily operations

• Develop and deliver knowledge documents and shares knowledge with the team.

• Provide 24x7 support and participate in on call rotation for critical production systems.

Requirements:

Education & Experience:

• Bachelor’s degree in computer science or other relevant engineering field.

• 5 – 7 plus years of relevant, hands-on experience as an Integration Engineer with 3 years of experience with developing or supporting Mulesoft API or other relevant technologies.

• Proficiency in Mulesoft Anypoint Platform, including API management, data transformation, and flow design. Knowledge of associated technologies such as Java, XML, JSON, and REST APIs.

• Advanced knowledge of Muesoft Anypoint Platform components, including API Manager and Runtime Manager.

• Proven ability to conduct root cause analysis and troubleshoot complex integeration issues effectively.

• Understanding of industry standard system architecture and system management tools.

• Experience in Agile/Scrum development cycle environments.

• Excellent communication and collaboration skills to work effectively with diverse teams.

• Preferred experience in building monitoring and alerting dashboards using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc. and other site reliability best practices concepts.

Physical Demands:

Must be able to bend, squat, crouch and/or reach and lift up to 25 pounds or more, as required by the job.  Some Sunbelt jobs may require driving for long periods of time, loading and unloading heavy equipment, performing work in extreme weather conditions including rain, wind o