Jobs and Careers

Associate Account Manager, Programmatic/DSP

PulsePoint

United Statesfull_timeVerifiedPosted 10 Mar 2025

💰 $70,000/yr

About the role

There's likely a reason you've taken the time out of your busy day to review this opportunity at PulsePoint. Maybe you're in need of a change or there's "an itch you're looking to scratch." Whatever the reason, ask yourself the following questions:

Do you want to join a company that takes pride in the work they do?
Do you want to work for a company that helps you navigate your career and invests in your development?
Is having an open and transparent leadership team important to you in your next role?

If you answered yes to the above questions, you are in luck….PulsePoint is hiring!About PulsePoint:PulsePoint is a fast-growing healthcare technology company (with adtech roots) using real-time data to transform healthcare. We help brands and agencies interpret the hard-to-read signals across the health journey and unify these digital determinants of health with real-world data to produce the most dimensional view of the customer. Our award-winning advertising platforms use machine learning and programmatic automation to seamlessly activate this data, making marketing, predictive analytics, and decision support easy and instantaneous.We are looking for a bright Associate Account Manager to join our team.Our Account Management team own the relationship between PulsePoint and our clients. You will serve as the primary point of contact for the client and internal teams for all items regarding health media and programmatic campaigns.The ideal candidate will have a strong client-facing background and prior digital account management/campaign management experience within the digital Health/Pharma space, at an adtech company, or from the media agency partner side.The Product You'll Be Working On:LIFE BY PULSEPOINT™, Everything you need to plan, activate, analyze and optimize your digital healthcare advertising campaigns - in one platform. Our proprietary data targeting solutions are the backbone for thousands of healthcare brands seeking instant access to forecast, target and engage DTC and HCP audiences at scale.What you'll be doing:

Develop, grow, and maintain relationships with clients through exceptional client service.
Serve as point person for all post-sale client requests and communication with client, including kick off calls, asset gathering, KPI discussions, creative changes, performance reports, client meetings, campaign recommendations, troubleshooting.
Partner with Campaign Management and Platform Solution teams to develop and provide regular actionable insights to our clients on both live and post campaign results detailing performance, campaign optimizations, and new opportunities.
Partner with internal Client Strategy to effectively communicate digital strategies and rationale for tactical approaches for each campaign directly with our clients.
Provide accurate campaign screengrabs and detailed reporting in line with campaign objectives and KPIs in a timely manner.
Partner with Data Analytics to ensure successful delivery of in depth reporting to clients and troubleshoot where necessary.
Lead client calls and virtual/in-person business reviews covering campaign performance, insights and recommendations.
Coordinate extensive monthly billing with clients and internal teams.
Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients.
Have the potential to own accounts

Requirements:

Minimum 1-2 years experience in a client-facing Account Management, Customer Success, or Media Planning role, developing and managing interactive marketing campaigns and/or digital media buying.
BA/BS degree in Business (Advertising/Marketing) or similar education
Experience with SaaS account management
Understanding of interactive media planning, buying elements, success metrics (CPA, CPC, CPM, DR etc.), experience managing or forecasting CPA, CPC, and CPM marketing campaigns, and campaign/tech troubleshooting.
Interactive agency or consulting experience (supporting Health and Wellness campaigns a plus).
Passion for customer service and ensuring that our clients have the be