Reception Center Reception Specialist

Position Summary: 

IEM is looking for Full Time – Reception Specialists to support our Washington DC Migrant Reception Center and Respite Facility or the Temporary Accommodation operations.

Primary Location: 

• Candidates must originate from the Washington DC Area 
• Job sites are located within Washington DC and are subject to change via addition or subtraction based on the clients needs. 
• Continued employment requires you to be able to work on site in the event of a location change. 

Essential Functions: 

• Supports the reception and intake of migrants arriving to the District and is responsible for managing intakes at the shelter according to eligibility criteria. Intakes include processing guest items according to District allowable items list, providing orientation to new guests, completing intake packets, obtaining releases of information, and entering information into the Department of Human Services-designated system (e.g., QuickBase). 
• Conduct Basic/Initial needs assessment for guests that go through intake. 
• Coordinate onward travel to resident destinations including purchase of travel arrangements (Regardless of length of stay of migrant). 
• Conduct case management pre-screening and coordinating urgent service referrals. 
• Provide information to clients to direct them to Office of Migrant Services information and services. 
• Provide general migrant information services, food and snacks, and infant child nutrition. 
• Computer terminals to access free Internet access. 
• Ensure information is provided to clients in their primary language through use of the language line or other translation services as designated by the Department of Human Services. 
• Capture all supporting client data as directed by the District to support all cost recovery efforts and District reporting. 
• Report all unusual incidents as specified in this agreement or as required by the District. 
• Support development and implementation of tracking systems to ensure accurate reporting with input from Office of Migrant Services Data Team and approval from Office of Migrant Services staff. 
• Responsible for data entry quality and completeness through the lens of quality of information captured and accuracy of data reporting. 
• Ensure intake data is updated twice daily and submitted as required to Office of Migrant Services. 

Minimum Qualifications: 

• Bilingual fluency in English and Spanish
• High School diploma or GED
• One (1) year of experience in providing direct care to refugees, migrants, or other vulnerable populations.

Preferred Qualifications: 

• Professional Registration or Certification including Project Management Professional.
• Bachelor’s degree in social work or other health and human services field.
• Two (2) or more years’ experience with humanitarian or migrant-support related experience.

Benefits and more: 

• Hourly wage: $28.00
• 10 paid Holidays 
• Vacation Pay 
• Sick Pay 
• 401 (K) plan with matching 
• Company paid Short-Term Disability and Long-Term Disability 

Why join IEM: 

We are a woman owned company in Emergency Management that embraces teamwork, collaboration, flexible performance, actionable solutions and integrity/ethics. Our work touches everyone. We produce results that matter. Results that save lives – join us while we build a safe, secure and resilient world. 

Our culture: 

IEM believes in the greater good and it is our commitment to attract those who have excellent technical skills, creative minds and innovative ideas to keep propelling us forward.    

IEM is an Equal Oppor