Senior Director, Facilities Operations

Lead customer-oriented enterprise-wide support services, setting strategy and aligning the company's critical facilities maintenance, real estate, and operations functions of the division. Responsibilities include establishing vision, mission, and goals, implementing programs across all lines of business (LOBs), managing the facilities budget to meet EBITDA and headcount targets, and reporting regularly to the Global Executive Team (GET) on real estate matters and departmental results. Streamline processes, systems, and vendor management to ensure unified operations across business channels.

Responsible for the strategic direction of the Facilities Operations Department, including development of the annual plan and mid-to long-range roadmap

Ensure alignment of all staff members with respect to Facilities Vision, Mission, and Goals

Coordinate the synchronization of processes, systems, and vendor contracts to ensure seamless delivery of Facilities services to all LOBs across the enterprise, effectively, efficiently, and with the highest degree of customer interaction and outcomes

Lead due diligence and integration efforts for all M&A activity, including developing implementation plans, cost tracking, and communications with integration teams and stakeholders

Oversee the enterprise Real Estate Portfolio, leading all real estate transactions with Legal and managing broker relationships to maintain and improve the portfolio

Advise GET on real estate strategies to achieve business goals

Handle lease administration, including rent payments, tracking key dates, timely estoppel processing, managing security deposits, and monitoring Tenant Improvement Allowances

Oversee teams responsible for maintenance activities at assigned locations, including upkeep of physical facilities, utility infrastructure, housekeeping, grounds, motor vehicle fleet, facilities vendor management, enterprise-wide utilities management, equipment maintenance, and organizational sustainability programs

Lead all financial activities and facility spending, including managing purchase orders and invoices in accordance with company accounting standards

Prepare annual budgets for the division and assist LOBs with their own Facilities budgets

Ensure facility operations are maintained per Federal, State, and local guidelines; participate in the development of policies and procedures, and standard operating procedures (SOP)

Facilitate the development of operational strategies, policies, technology platforms, and procedures in line with operational requirements to ensure well-managed and well-maintained properties, whether owned or leased

Manage facility services, company assets, and ensure that environmental health and safety, and quality programs align with the department's objectives

Ensure effective implementation of routine and preventative maintenance programs

Responsible for ensuring zero downtime of the enterprise-wide Data Center

Ensure the highest level of contract administration for services and labor required for all facility maintenance and repairs, landscape and field maintenance, parking lot maintenance, capital improvements, and other contract services

Oversee facility vendor performance management to ensure full compliance with standards established within the service agreement

Overall responsibility for managing the service provider and ensuring that the service is delivered in line with the contract/service level agreement (SLA)

Ensure company assets are operated and maintained in a cost-effective, non-impacted manner while providing a safe, clean, and comfortable work environment

Maintain and regularly update effective disaster recovery plans, according to corporate guidelines. Participate in annual testing, drills, and desk exercises as scheduled

Responsible for the development, cost control, and full-spectrum management of the department budget

Closely monitor unit expenses to ensure unit costs are within established levels

Ensure effective communications are maintained within the unit and externally; where appropriate, inform employees as to plans and progress; conduct employee discussion sessions at regular intervals

Monitor the performance of direct reports; provide prompt and objective coaching and counseling; conduct performance reviews

Job Specifications

Typically has the following skills or abilities:

Bachelor’s degree in Management or related field, or equivalent experience; minimum of 3 additional years of experience related to Facilities management

Minimum of 6 years of management experience with responsibilities for hiring, training, assigning