Cloud Infrastructure Engineer

<h2>About FreshBooks</h2> <p><a href="https://www.freshbooks.com/">FreshBooks</a> is a leading cloud-based SaaS accounting software platform built for small business owners and consistently ranks #1 easiest to use. With an emphasis on keeping things simple and stress-free wherever possible, FreshBooks makes the hard parts of running a business a little bit easier. With Freshbooks, our customers can get paid faster and spend less time on admin and paperwork, so they can focus on what they do best — growing their businesses.</p> <p>At FreshBooks, we believe in human-centric connections that empower teams to do their best work. Headquartered in Toronto, Canada, our team operates in clusters across North America and Europe using a variety of working environments - remote, hybrid, and in-office - all based on what’s best for the team, collaboration, and mental wellbeing. We are committed to creating a supportive and flexible workplace where everyone can thrive, grow and make an impact on small business owners and accountants.</p><h3><strong>Cloud Infrastructure Engineer</strong></h3> <p>As a Cloud Infrastructure Engineer, you’ll collaborate closely with our platform team to build secure, scalable infrastructure that empowers our feature teams to deliver top-tier services to FreshBooks customers. This role will give you the opportunity to implement best practices in reliability, automation, and scalability, all while working in a supportive, innovative environment.</p> <p>NOTE: This role can be worked<strong> remotely</strong> from Amsterdam.</p> <p><strong>What You'll Do as a Cloud Infrastructure Engineer</strong></p> <ul> <li>Develop, deploy, and manage cloud-native infrastructure to support FreshBooks’ SaaS platform.</li> <li>Design and implement observability solutions with tools like DataDog, Prometheus, and Grafana for proactive monitoring, fast incident detection, and optimal performance.</li> <li>Play a key role in our incident response, focusing on root-cause analysis and reliability improvements. Participate in a rotating weekly on-call schedule to ensure high availability.</li> <li>Lead automation of infrastructure and operational processes using Infrastructure as Code (IaC) tools like Terraform, to reduce manual work and improve scalability.</li> <li>Work closely with the engineering team to design, develop, test, debug, and scale resilient cloud-native applications, ensuring they meet high standards of performance and reliability.</li> <li>Partner with DevOps to refine CI/CD pipelines, ensuring seamless code deployment and efficient rollbacks.</li> </ul> <p><strong>What You'll Bring to the Role</strong></p> <ul> <li>4+ years of experience in implementation, operations, and maintenance of cloud services preferably Google Cloud Platform</li> <li>Proven experience in root-cause analysis and incident resolution</li> <li>Experience with containers and orchestration tools, like Kubernetes and Docker</li> <li>Proficiency in Infrastructure as Code (IaC) tools like Terraform</li> <li>Knowledge of monitoring and observability tools, such as DataDog, Prometheus, and Grafana</li> <li>Experience in building systems in a microservice environment</li> <li>Understanding the basic building blocks of resilient and scalable software</li> </ul> <p><strong>You'll Stand Out If You Have</strong></p> <ul> <li>Familiarity with modern software development practices, including TDD/BDD and hexagonal architecture</li> <li>Understanding of Linux fundamentals, including process scheduling, signals, namespaces, and authentication/authorization</li> <li>Familiarity with message brokers like RabbitMQ</li> <li>Experience with web applications developed in Python or Ruby</li> </ul><h2>Why FreshBooks?</h2> <p>At FreshBooks, every team member knows their voice is heard and their contributions matter, making a difference in the lives of millions of small business owners and accountants across the world. Grow your career, work on projects that excite you, and thrive in a supportive and collaborative environment. </p> <h3>Perks &amp; Benefits:</h3> <ul> <li><strong>🩺 Comprehensive health and wellness benefits. </strong>Including a retirement savings program or pension plan matched to your local office, stock options for every full-time employee, generous time off, parental leave and new parent support, annual healthy living credit, comprehensive medical and dental benefits, fertility and gender-affirming benefits dependent on your region, and more.</li> <li><strong>📚 Perks that matter. </strong>Including a Peer Recognition Program, an Employee Assistance Program, headphone credit, meaningful in-person gatherings to bring onsite and remote employees together, and more perks matched to your local cluster.</li> <li>🌱<strong>Working environments to help You thrive. </strong>Beautiful office spaces welcome you in Toronto, Amsterdam, and San Luis Potosi, and those without access to a FreshBooks office receive a home office credit to set up you