Food Service Associate

Harrah’s Cherokee Casino Resort Position Description

 

POSITION TITLE:                                          Food Service Associate

DEPARTMENT:                                             Food and Beverage (Wicked Weed Brewing, Guy Fieri)

GRADE/FLSA STATUS:                                 H8-Non-Exempt

BADGE TYPE/COLOR:                                  Key-Blue

REPORTS TO:                                                Supervisor, Food Service, Dual Rate Food Service Supervisor 

SUPERVISES:                                                 N/A

 

JOB SUMMARY:

Provide excellent service to restaurant customers.

 

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greet guests; provide guests with menus
• Take guests food and beverage orders; give orders to kitchen personnel
• Return to tables regularly to ensure satisfaction and suggest additional items, such as desserts
• Deliver check, handle cash and comp check transactions
• Two-minute table turn times
• Build relationships with customers
• Ensure service recovery activities 
• Delight our guests with outstanding service
• Exhibit sound decision-making with emphasis on motivating team and maintaining high morale
• Participative member of the team by volunteering and being involved with projects, committees, and task forces by providing input and suggestions 
• Take drink orders, communicates with bartender, and presents drinks to guests
• Handle money according to procedure
• Complete pre, running, and post shift side-work requirements
• Maintain a neat, clean, organized, safe and comfortable environment for our guests
• Monitor guest consumption of alcohol and intervenes as needed according to guidelines
• Follow guidelines of the EBCI liquor laws as defined by the Tribal ABC Board
• Receive payment by credit cards, comps, cash, or automatic debits
• Issue receipts, refunds, credits, or change due to customers
• Record tips from credit cards, automatic debits, and comp customers
• Responsible for the proper settlement of all guest checks 
• Operate cash register and properly settle checks
• Tabulate bills using calculators, cash registers, or optical price scanners
• Balance register and/ or paperwork at the end of the shift
• Adhere to regulatory, departmental and company policies/procedures in an ethical manner
• Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values

 

MINIMUM QUALIFICATIONS:

• High school diploma or GED required
• Six months prior food service experience preferred
• Must demonstrate the following essential knowledge and skills:
• Legible handwriting
• Beverage and food service knowledge
• Ability to carry food and beverages safely and professionally
• Must be familiar with tray service
• Ability to add, subtract, multiply, or divide quickly and correctly
• Excellent customer service and communication skills required
• Must be able to complete cash and charge transactions
• Willing to learn and be adaptable
• Attention to detail/observant
• Documented teamwork behaviors and attitudes
• Neat, professional appearance with excellent personal hygiene

 

PHYSICAL, MENTAL, ENVIRONMENTAL DEMANDS:

• Must be able to carry and balance food service tray
• Must be able to attend to multiple priorities simultaneously
• Must be able to be on feet for 8-hour shift
• Must be able to lift and carry up to 25 pounds constantly
• Must be able to possess the manual dexterity to grip necessary items (glasses, pens, garnishments, money, etc.)
• Must be able to kneel, bend, stoop and twist when serving food and beverages
• Must be able to stoop, bend, reach, kneel, twist and grasp items
• Must be able to respond to visual aural cues
• Must be able to read, write, speak, and understand English
• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke
• Must be able to work a flexible schedule including weekends, evenings, and holidays

 

 

 

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job.  Harrah’s Cherokee Casino Resort reserves the right to make changes in the above job description whenever nece