Principal Process Manager, Continuous Improvement
Capital OneAbout the role
As a Principal Process Manager, Continuous Improvement for Capital One’s Commercial Bank, you will be part of a smart, talented team responsible for transforming critical processes and designing innovative solutions to create an unforgettable and unparalleled experience for our associates and clients.
The ideal candidate for this position has experience driving results via process improvement. This associate will be a customer-focused, value-adding partner who leads strategic process improvement initiatives that drive meaningful change for the Commercial Bank and provide consistent and repeatable outcomes for our customers and the business.
Responsibilities:
Lead collaborative process improvement initiatives that are impactful to efficiency, risk, and client/associate experience
Document and analyze current state business processes and lead projects (creating process maps, process analytics, project reports, presentations, business cases, and project charters)
Redesign and optimize workflows/processes using analytical Lean Six Sigma principles/tools
Implement applicable process changes via system configurations
Design future state business processes and controls that achieve and sustain desired outcomes
Lead workshops to creatively design/facilitate solutions
Teach, facilitate, and coach Commercial Bank associates and leaders to achieve breakthrough improvements.
Teach process optimization tools (i.e. root cause analysis methods, FMEA) to your project team and the larger organization including why and how we use them.
Deliver presentations to peers and leaders, including up to the executive level.
Work on a minimum of 3 or more projects at a time varying in size and complexity
Basic Qualifications:
High School Diploma, GED or equivalent certification
At least 3 years of process improvement experience
At least 3 years of experience managing project deliverables
Preferred Qualifications:
Bachelor’s Degree or military experience
4+ years of experience with data mining and analytical software (Minitab, Tableau, SQL, R, Snowflake)
4+ years of experience in system configurations (Salesforce, Microsoft Dynamics, RealInsight)
Six Sigma Certification, Lean, Change Management or Agile certification
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
#CommOps
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Charlotte, NC: $93,400 - $106,600 for Principal Process Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
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