Hatch Operator - Inside Sales

Location: Hybrid

                 Center (10633 W. Little York Rd, Suite 200, Houston, TX, 77041) and Remote

  

Overview:

   Position Title: Hatch Operator - Inside Sales

   Reports To:  Inside Sales Manager

   Status: Full-time, Regular position 

   Location Name:  HQ (Texas Region)

 

   Pay: Starting pay $24.00 per hour with experience. 

 

Why You Should Join the Service Experts Team?

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

 

Service Experts Company Perks and Benefits for YOU

Top Pay for Top Performers, including incentive and bonus opportunities, depending on the position.

Generous PTO provided

• 19 paid days off within your first year of employment (vacation, personal holidays, & national holidays)
• 24 paid days off after your 2nd year of employment
•  We have ample advancement and career-growth opportunities available across the U.S.
• Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs
• We’ll make you better at what you do with our internal Training Academy
• Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions
• Company-paid employee Life Insurance with options for YOU and your Family!
• Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work
• Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs

 Come join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing!

 

Key Responsibilities:

•      Handle inbound calls, online inquiries, and follow up with potential customers.
•      Make outbound calls to leads from marketing campaigns, past customers, and service inquiries.
•      Educate customers on HVAC products, services, and promotions to guide them in their purchasing decisions.
•      Provide accurate pricing estimates and assist in scheduling in-home consultations with field sales or technicians when necessary.
•      Build and maintain relationships with potential and existing customers to drive repeat business.
•      Follow up on open proposals and leads to ensure a high conversion rate.
•      Meet or exceed monthly sales goals and key performance indicators (KPIs).
•      Utilize CRM software to manage leads, track interactions, and update customer records.
•      Collaborate with field sales, service technicians, and installation teams to ensure seamless customer experiences.
•      Stay up to date on HVAC products, financing options, rebates, and industry trends.

Qualifications:

•      Previous inside sales, call center, or customer service experience (HVAC, home services, or related industry preferred).
•      Strong verbal and written communication skills.
•      Ability to build rapport quickly and handle objections effectively.
•      Experience working with CRM systems and Microsoft Office Suite.
•      Goal-oriented with a proven track record of meeting or exceeding sales targets.
•      Knowledge of HVAC systems and services is a plus, but training will be provided.
•      Ability to multitask and work in a fast-paced environment.

 

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessi