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Lead, Dispatch Routing Analyst
Lincare Holdings, Inc.United Statesfull_timeVerifiedPosted 16 Jun 2026
About the role
Under the general direction of the Logistics Manager, this employee is responsible for overseeing the Central Dispatch After-hours Analyst and daily after-hours processes.
- Works closely with branch leadership teams to meet branch KPIs and financial objectives
- This employee acts as a bridge between the local branch management team and the central dispatch department
- drive timely completion of the daily routing/dispatching duties, as well as timely completion of responsibilities within the Logistics Department
- Responsible for performing all MobileCast dispatching activities
- Routes all same day/next day deliveries according to Logistics policy and procedures
- Responsible for communication to the branches regarding errors in addresses, time frames, and any other work order issues that negatively impact the routing of a delivery
- Updates TIMS with customer notes and updates work order ship dates as necessary
- Responsible for communication to the branches regarding issues that impact the ability of the Dispatcher to effectively route a work order to a driver in the field
- Responsible for monitoring a driver's progress during the day, and communicating back to the branch level any issues related to impacting missed time windows
- Monitors delivery staffing requirements based upon order volumes and makes appropriate adjustments to staff and/or process as appropriate
- Reviews Reports at the Central Dispatch level to monitor driver compliance of route order completed via the MobileCast & Roadnet software system
- Coordinates with Region management on all action plans that would ensure driver compliance with targeted financial objectives
- Complies with and adheres to all regulatory compliance areas, policies, procedures, and "best practices" according to Logistics, DOT, ACHC, and local state labor laws
- Ensures patients do not suffer service failures and communicates with the servicing branch of undeliverable stops
- Demonstrates professional etiquette and courtesy when interfacing with customers and branches regarding issues that impact the ability of the Dispatcher to effectively route a work order to a driver in the field
- Responds to telephone, fax, and e-mail questions/problems from branches
- Regular and consistent attendance and punctuality is considered an essential job function of this position
Education/Experience:
- Associate's degree (A. A.) or equivalent from two-year college or technical school and one year related experience and/or training, OR two years related experience and/or training, or equivalent combination of education and experience
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