Senior Solutions Architect - AMER, West
GitLabAbout the role
The GitLab DevSecOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and values that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab.
We are currently hiring a Senior Solutions Architect for our Enterprise team in North America. Solutions Architects are the trusted advisors to GitLab prospects and clients, showing how the GitLab solutions address client business requirements. Solutions Architects are responsible for driving and managing the technology evaluation and validation stages of the sales process. Solutions Architects are the product advocates for GitLab’s Enterprise Edition. They focus on the technical solution while also understanding the business outcomes the customer is trying to achieve.
The Solutions Architect helps drive value and change with software development for one of the fastest-growing platforms. By applying solution selling and architecture experience from planning to monitoring, the Solutions Architect supports and enables successful adoption of the GitLab platform. Solutions Architects work with GitLab's top enterprise customers. Solutions Architects work collaboratively with Sales, Engineering, Product Management, and Marketing organizations.
To learn more, see the Solutions Architect handbook
What you'll do
- Solve technical customer issues of broad scope and high complexity.
- Provide mentorship for Solution Architecture team members and remain a current contributor to team-learning initiatives and activities.
- Work cross-departmentally to find solutions to complex scenarios and integration issues.
- Propose improvements and innovation for customer calls and product demonstrations based on current market trends.
- Maintain in-depth knowledge of the entire GitLab application.
- Represent GitLab as a speaker at field events or as an author in GitLab-focused publications and blogs.
- Provide opportunity strategy leveraging market and industry knowledge and trends.
- Drive Technical Close Plans without guidance.
- Collaborate with the product team while representing customer requirements and feedback.
- Create Customer Success Plans with customers
- Contribute to Account and Territory Planning Sessions of their region/sub-region
- Regularly enhance GitLab documentation for clarity and accuracy as well as adding new explanations, examples and sections.
- Share subject matter expertise through Slack posts, documentation updates, communities of practice, issue and MR participation and other common GitLab collaboration mechanisms.
- Coach sales team-members on deal qualification when necessary.
- Assist with specific objectives and key result associated tasks
- Lead Value Stream Assessments with your accounts or another team member’s, while the team member shadows
- This is in addition to the responsibilities of an Intermediate SA
What you'll bring
- Experience with the responsibilities of a Senior Solutions Architect
- Experience in Workshop facilitation
- Experience with technical pre-sales or as a professional in the field of information technology
- Experience with modern software development or operations and their associated technologies
- Experience with cloud computing and related technologies and practices
- Technical presentation and communication skills
- Understanding of the end-to-end software development lifecycle
- Understanding of continuous integration and continuous deployment
- Ability to use GitLab
- Ability to travel if needed and comply with the company’s travel policy
How GitLab will support you
- Benefits to support your health, finances, and well-being
- All remote, asynchronous work environment
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