Sr. Manager of Cloud Forecasting & Insights

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The Sr. Manager of Cloud Forecasting & Insights ensures that the various Data and Analytics key functions and team have their goals aligned with the organization’s mission, strategy, and objectives. The Forecasting & Insights team analyzes data and its key drivers for internal and external consumers; Owns our multi-year forecasting of Cloud Capacity, develops next generation advanced analytics and models to analyze and improve overall forecast and operational analytics, leverages AI, Machine Learning and other advanced Analytics to inform our go-forward enterprise strategies.

What you get to do in this role:

• Partner with Cloud leadership to drive the improvement of operational metrics. Manage Cloud planning and forecasting. Enable and support leadership ensuring efficient focus on achieving planned goals and strategies. Support leadership in an effective communications cycle to share progress and recognize the success of the teams in achieving business goals.
• Delivers multi-year cloud forecasting plan end-to-end of our cloud capacity plan, including data center expansions, supply chain requirements, and data center management workflows aligned with various internal engineering teams.
• Drive cross-functional collaboration efforts to support multiple teams' understanding of long-term growth plans, improved planning efficiency, and consistent performance of infrastructure capacity levels.
• Deliver effective Cloud Analytics and reporting across the Cloud business, leveraging Analytics and tools. Ensure metrics are focused on driving the achievement of goals and productivity for the Cloud business.
• Work cross-functionally to understand relevant business data and analytics needs and to establish platform strategies and define and deploy the technology roadmap aligned with the use case evolution of enterprise data and analytical capabilities.
• Ensure business strategies, plans, and goals are aligned, drive delivery of key planning deliverables. Leverage Cloud Analytics to provide insights into the planning process to achieve business strategies and goals with efficient growth.
• Identify and implements critical metrics vital to manage and monitor the performance of overall operations including: capacity, availability, budget, and inventory
• Works with key internal and external stakeholders as well as departmental leaders and executives fostering a relationship of trust and playing an advisory role in the use of data to improve performance and Organization-wide strategy formulation.
• Run an excellent organization and set-up mechanisms to lead teams across multiple locations globally.

Qualifications

To be successful in this role you have:

Education

• Master’s in Computer Science, Data Science, Management Information Systems, Statistics, Analytics or any other related field. An equivalent of the same in working experience is also acceptable for the position.

Experience

• 5+ years of working experience in an Executive Data Management, Data Analytics or Cloud leadership position within a fast-paced and complex Organization.
• Experience in leading large infrastructure archite