Sr SWA U Consultant

Department:

SWA University

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

The Senior SWA U Consultant leads high-impact projects and operational efforts that accelerate alignment, maximize efficiencies, and strengthen enterprise partnerships. This role owns key portions of the annual planning cycle, standardization efforts, and stakeholder consultation - bringing structure to ambiguity and pace to progress. Acting as a strategic partner to Department Leaders, the Senior Consultant is a trusted driver of clarity, consistency, and scalable solutions.

Additional Details

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.  
• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.  ​

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. 

Responsibilities

• Lead high-impact consulting engagements that improve organizational alignment, streamline operations, and enable scalable, learner-centric solutions.
• Serve as a strategic thought partner to SWA U Leadership, translating complex needs into actionable workstreams.
• Own critical portions of the annual planning cycle, portfolio standardization, and cross-team consulting initiatives.
• Guide Teams through change efforts with clarity and influence, balancing business needs with learning strategies.
• Design frameworks, models, and tools that enhance Team accountability, operational transparency, and performance.
• Provide consultation to Department Leaders to resolve structural inefficiencies and facilitate sustained strategic alignment.
• Drive scalable standardization of tools, templates, and reporting practices.
• Provide consulting support to priority initiatives and cross-functional projects.
• Identify and implement solutions that improve clarity, reduce duplication, and accelerate delivery.

Knowledge, Skills and Abilities

• Strategic thinker with strong attention to detail and operational discipline.
• Advanced skills in consulting, strategic planning, stakeholder management, and organizational effectiveness.
• Expert in simplifying complexity, managing ambiguity, and leading with influence.
• Strong business acumen, with the ability to bridge operations, learning, and enterprise priorities.
• Excellent written, verbal, and visual communication skills for high-level stakeholder engagement.
• Ability to lead cross-functional efforts and coach Teams through organizational transitions.

Education

• Required: High School Diploma or GED

Experience

• Required: Expert-level experience, expansive and far-reaching knowledge in:

  • Learning & Development, Business Operations, Enterprise-level project support, or Consulting

  • Managing complex projects or operational frameworks across large organizations

Licensing/Certification

• N/A

Physical Abilities

• Ability to perform work duties from limited space work station/desk/office area for extended periods of time

• Ability to communicate and interact with others in the English language to meet the demands of the job

• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in estab