Manager HR Faculty Administration

American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University

Department:

HR Operations

Time Type:

Full time

Job Type:

Regular

FLSA Status:

Exempt

Work Modality:

Hybrid 01 (On Campus 3-4 Days/Week)

Union:

Job Description:

Summary:

The Manager, HR Faculty Administration manages the operations of the HR Faculty service delivery team and will report to the Director of HR Operations. This position ensures consistency of service and timely completion of employment transactions and information requests. The service delivery team is the first point of contact for faculty questions regarding their compensation, benefits, and contract documents.  Works closely with academic affairs and academic staff to understand needs and ensure effective service delivery. The Manager is also responsible for the oversight and execution of the faculty administration processes across all schools, including merit, hiring and off-boarding.

Essential Functions:

1.) Operations

• Manage the daily operations relating to the HR Faculty Service Delivery team, responsible for responding to faculty questions regarding pay, contract terms, benefits, and HR policies.
• Ensures high level of responsiveness to inquiries from employees and campus partners and the timely and accurate processing of information.
• Ensures accurate and timely delivery of faculty contracts.
• Oversees the ServiceNow tickets assigned to Faculty HR Administration team and sets expectations and standards related to responses and service delivery.
• Provides direct support to the team in times of high volume by assisting with ticket load and other complex matters.

2.) Supervision

• Select, manage, coach, and train staff members of the service delivery team in a team environment that produces high quality, responsive, and reliable service to clients.

3.) Compliance

• Ensures that all applicable policies and procedures of the university are accurately conveyed, consistently implemented, and equally enforced.
• Ensure that the university maintains compliance with various laws, and best practices relating by reviewing various audit reports, monitoring the work of the teams, auditing employee files etc.

4.) Engagement

• Work collaboratively with Operations team and HR colleagues to devise and implement administrative systems that ensure that data, filing systems and business processes are efficient and effective, and maintained in a manner that supports confidentiality and security of appropriate records.

5.) Other Duties As Assigned

Supervisory Responsibility:

• This position supervises FT staff members.

Competencies:

• Serving Customers.
• Prioritizing and Organizing.
• Acquiring and Analyzing Information.
• Driving Continuous Improvement.
• Building a Customer Focused Organization.
• Making Accurate Judgments and Decisions.
• Supporting Coworkers.

Position Type/Expected Hours of Work:

• Full-Time.
• 35 hr/week.
• 3-4 days in office.

Salary Range:

• $80,000 - $90,000 annually.

Required Education and Experience:

• Bachelor's degree or equivalent.
• 3-5 years of relevant experience.
• Strong organizational/management, communication, collaboration skills and results orientation.

Preferred Education and Experience:

• Master's degree or equivalent.
• 5-8 years of relevant experience.
• Experience