Head of Account Management

We're looking to hire a Head of Account Management with experience specifically within the Loyalty, Incentives, Rewards or Payments industry to lead growth initiatives with customers across the USA.

About the role:

As the Head of Account Management, you will play a crucial role in building and maintaining strong relationships and driving revenue growth with our valued customers across the USA, working with cross-functional teams to ensure exceptional customer satisfaction, retention, and growth. This position requires an autonomous and proactive approach, as well as a passion for delivering outstanding customer experiences.

What Excites You

• Designing, implementing and managing systems and processes to enable a world class, account management function in the USA that is commercially sound and focussed on usage.

• Driving a strategic approach to account expansion, retention, satisfaction, and advocacy.

• Enabling and coaching the team on building and developing strong relationships with key customers.

• Working cross functionally with product marketing, sales and product development to establish product adoption and feedback loops. 

• Analysing customer data and feeding back to identify trends, insights, and areas for improvement in our products and services, and establishing KPI’s across the Account Management team.

• Fostering a culture of high performance, continuous improvement, innovation, and customer-centricity within the Customer Account Management team.

• Responsible for customer implementation and ramp up, including lifecycle metrics, time to value and cNPS for launch.

• Drive a Land and Expand motion through our business

• Ultimately, making sure our Customers stay longer, buy more and advocate on our behalf.

• Key Metrics - New Business for Existing Customers, Net Retention, Time to Value, NPS

What Excites Us

• Proven and established leadership experience in customer account management across the USA within a B2B, high growth scale-up business with a strong knowledge or interest in Payments and Marketplaces 

• Evidence of creating, and thriving in a high performance, fast paced company with  the ability to work autonomously and take ownership of initiatives.

• A strategic mindset with the ability to think critically and develop innovative solutions through diving deep into data and analytics to drive decision making.

• Exceptional communication skills, your comfortable having conversations at leadership level and presenting to executives and customers.

• You're passionate about keeping up to date with industry trends within the financial technology space, and payments more specifically.  

Working at Runa

We’re a mission driven, fast growing company revolutionising an industry. We know what we need to do to be successful, and share the vision so each and every person can contribute towards us winning as a business. 

We are passionate about high performance and know that doing a good job means challenging one another to drive the right outcomes, and that means having no ego. 

Employees are given all the tools and support to make a positive impact in their role, and are trusted through being given autonomy and ownership. If you have an endless desire to make a positive impact, we’d love to chat. 

Check out our Culture & Values at Runa - https://www.notion.so/wegift/Culture-Values-at-Runa-c2eb7b5de98541d887296346081cd80d

Our EVP 

At Runa we invest in our people as much as our product. We’re not just building the future of payments, but the future careers of the best and brightest. Whether through L&D, coaching, or career progression, you’ll find that everything we do is to set you up for success. We’ll empower you to do the best work of your career. No politics. No BS. Simply a diverse, talented and open group operating on trust and diving deep so we can win together

Diversity

We are committed to providing a hiring and working experience in which all people feel they are equally respected and valued regardless of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Head of Account Management