Jobs and Careers

Principal Cyber Incident Response Comms PM

United Statesfull_timeVerifiedPosted 23 May 2025

💰 $304,200/yr($139,900/yr – $304,200/yr)

About the role

Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end to end, simplified solutions. The Microsoft Security organization accelerates Microsoft’s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers’ heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. The Customer Security Management Office, which is part of the Office of the Chief Information Security Officer and within the broader Microsoft Security Organization, is seeking a skilled and experienced Principal Cyber Incident Response Comms PM to join our team. This role is pivotal in managing and optimizing programs and tooling to support our customers, security leaders and executives, and our account teams in security incidents and eventscrises. During a security incident, customers need prompt, actionable, and accurate information to understand and assess the potential impact and risk to their organization, data, and business processes. During a security incident, this role will help orchestrates security incident communications ensure that Microsoft can offer our customers and partners that provide critical details about what happened; which products or services are affected, if any; and any steps being taken to mitigate and remediate the issue; and recommended actions our customers should take. How we communicate this guidance enables our customers and partners to make informed risk decisions and take necessary actions to protect their own IT environments and data.  This Principal Cyber Incident Comms PM will identify and leverage opportunities to improve the processes by which we facilitate security incident communications collateral, as well as how Microsoft communicates with and resolves customers’ inquiries and escalations pertaining to security incidents, security vulnerabilities, and other security-related events. If selected for this role, you will partner with other security teams across the security business, incident response, research, marketing, PR, customer support,