Director of Professional Services

Director of Professional Services

Location: Remote in NYC, Miami, FL, OR Raleigh, NC

Who we are:

Vic.ai was founded in 2017, with a bold vision of revolutionizing the way companies execute accounting and finance. With our recently closed Series C funding round (backed by our partners; Costanoa Ventures, Cowboy Ventures, Notable Capital, and ICONIQ Capital), we are excited for the continued growth of our team and continuing to offer our customers even greater value across their entire business.  

With world-class AI technology already generating massive ROI for thousands of Vic.ai customers around the globe, we know this is only the beginning. We envision a near future when AI technology will handle over 90% of cost transaction processing on behalf of finance teams. Vic.ai is an international, remote-first company that is dedicated to supporting our employees' journey.

We invite you to check out our blog posts over the past year! Follow this link to our site. 

Director of Professional Services

Vic.ai is seeking a technically adept and strategically minded Director of Implementations to lead both our Integration and Implementation functions. This role will spearhead the integration strategy between Vic.ai’s APIs and diverse ERP, PO, and Business Systems, while also managing successful implementation projects. The ideal candidate will bring hands-on integration expertise alongside strategic leadership to execute high-quality integrations and implementations.

You will manage a skilled team of engineers and integration specialists, ensuring effective collaboration between technical execution and client requirements. The Director will own end-to-end project delivery, driving scalable solutions, streamlining workflows, and ensuring seamless deployments within enterprise ERP ecosystems.

This role requires periodic in-office presence at our Miami headquarters (monthly or bi-monthly) and/or our upcoming New York City office, providing opportunities for close collaboration with our innovative teams at the forefront of AI and financial automation.

What you’ll do:

• Lead Integration Strategy: Define and execute the strategy for integrating Vic.ai’s APIs with complex ERP, PO, and Business Systems, including NetSuite, Microsoft Dynamics, Coupa, and SAP.

• Manage Implementation Projects: Oversee the full implementation lifecycle, from scoping and discovery to technical configuration, integration, testing, and successful go-live.

• Team Leadership: Manage, mentor, and develop a team comprising Integration Engineers, Implementation Consultants, and Technical Project Managers, fostering technical excellence and strategic thinking.

• Technical Expertise: Act as the primary technical escalation point, guiding teams through complex ERP integrations, AP automation scenarios, custom workflows, and troubleshooting.

• Methodology and Process Improvement: Design, implement, and refine scalable and repeatable implementation methodologies specifically tailored for complex, high-volume ERP environments.

• Cross-functional Collaboration: Work closely with Engineering and Product teams to align integration strategies, APIs, data mapping, and system compatibility.

• Solution Architecture: Guide solution architecture planning sessions with customers, ensuring technical feasibility, data integrity, and long-term scalability.

• Customer Communication: Effectively communicate technical concepts clearly and empathetically to customers, translating complexities into actionable insights.

• Performance Measurement: Track and analyze implementation KPIs, including implementation timelines, integration success rates, API performance, and error rates, to drive continuous improvement.

• Industry Insight: Stay informed of industry trends, emerging technologies, and best practices in ERP integrations, AP automation, and SaaS environments.

What you'll need: