Host at Lumi by Akira Back

Position Summary:              

Responsible for interacting with arriving guests as they enter the restaurant. It is the job of the host/hostess to greet guests, welcome them into the establishment and seat them. The guests receive their first impression of the service of the restaurant by their exchange with the host/hostess.   

Type: Hourly, Part-time 

Pay Range: $18.00-$19.00 plus tips 

Duties and Responsibilities:  

Responsibilities include, but are not limited to:  

• Greet Guests and attend them in a polite friendly manner 
• Have and maintain knowledge of facility, surrounding area, prices and menu items offered. It is also important to have knowledge of the preparation of our menu items and where our products are sourced from 
• Walk guests to their table while engaging in conversation (when possible) 
• Walk guests to the restrooms instead of just pointing the way 
• Maintain reservations in OpenTable and be sure we are getting as much information as possible from our guests.  Email, phone number and any preferences 
• Maintain cleanliness of menus and organization of menus 
• Answer the phone 
• Communicate efficiently with management, service staff and guests 
• Have and maintain working knowledge of the POS (Toast) to correctly complete transactions efficiently and minimize mistakes 
• Complete opening, running, and closing side-work duties 

Qualifications:  

• Possess excellent communication skills 
• Understands and follows written directions 
• Must be able to provide legible communication 
• Works cooperatively in a team environment 
• Must be comfortable learning new skills
• Can perform calmly under pressure 
• Uses critical thinking reasoning skills to solve problems quickly 
• Manages time effectively 

Skills and Attitudes:  

Must be motivated, hard-working, and passionate and have the ability to handle multiple tasks and responsibilities.  

Must have the ability to:  

• Able to work at a rapid pace while maintaining attention to detail, ability to multi-task 
• Must be skilled in time management
• Must exhibit an excellent service attitude and be willing to go out of their way to accommodate the guests and exceed their expectations
• Must show enthusiasm for the job and for the restaurant
• Must be considerate, patient, and willing to help fellow employees
• Must have a good self-image and be able to command the respect of the employees
• Must be able to tolerate pressure and work calmly and efficiently during busy times
• Must handle guest complaints according to restaurant policies and procedures
• Possess the highest work ethics, personal morals and honesty beyond reproach  

Education:  

Must have one or more of the following:  

• Suggested of 0-1 year in the hospitality industry.  Example: hotel, restaurant, nightclub, etc.
• Equivalent combination of education and experience. 

Certificates, Licenses, and Registrations:   

• San Diego County Food Handlers Card (must be obtained within 30 days of employment). Serve safe certificate preferred.   
• Anti-harassment and nondiscrimination 1-hour class. 

Physical Requirements:    

• Professional, articulate, friendly, and punctual. 
• Possesses and exhibits the drive to provide exceptional service. 
• Full-time flexible hours are required (able to workdays, nights, weekends, holidays). 
• Must be able to stand/walk for 8 hours; bend, push, pull; lift 30 lbs.