Are you a hands-on leader who thrives in a fast-paced, customer-focused retail environment and isn’t afraid to roll up your sleeves, take on challenges, and lead a team? If you're ready to take ownership of operations, drive sales, and lead with purpose in a growing sod company, we are excited to have you join our team!

Using discretion and independent judgement, the Store Manager will establish and implement short and long-range objectives for the assigned location, oversee related functions and activities, and administer company policies and procedures. 

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Analyzes and organizes sales operations for location(s).
• Responsible for and oversees the delivery of products to all customers served by location.
• Prepares weekly sales reports based on previous week and sets goals for future.
• Represents the organization with all referral sources; customers, potential clients, partnering companies and vendors.
• Communicates as needed with outside sales and home office concerning new developments and/or problems.
• Responsible for review of sales goals to include customer call log, for confirmation of product delivery and ongoing customer satisfaction.
• Manages both customer and employee conflict and resolves complaints about or within the department.
• Responsible for and oversees products that are available at the store location for pick up and deliveries.
• Responsible for review of sales goals to include customer outreach through CRM to maintain and establish new customer relations.
• Works with internal admin and customer success team relative to sales tracking, performance review and location efficiency, as well as customer support and employee engagement.
• Participates in the interviewing, hiring, training, and firing of employees.
• Delegates referral process/coordination, staffing coordination, supply inventory, and oversees the completion of these processes.
• Opens and closes facility a minimum of 30 minutes before/after normal business hours.
• Responsible for daily and monthly inventory management, including waste containment.
• Generates weekly time and attendance schedules and reviews hours for payroll.
• Required and responsible for equipment operation, training and certification.
• Maintains storefront, displays and inside working areas to ensure workspaces are clean and accessible by employees and customers