Medical Assistant/Pt Svc Rep, Neurosurgery Clinic (Park Ridge)

Department:

02405 AMG Park Ridge 1875 Dempster POB - Surgery: Neurosurgery

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

CLINIC HOURS:

Monday - Friday; 8a-5p

No weekends or holidays

$2500 SIGN ON BONUS FOR EXTERNAL HIRES

MAJOR RESPONSIBILITIES:

Scheduling: General and Financial

• Answers incoming telephone calls in a timely manner, delivering excellent telephone customer service skills and adhering to Advocate Health Care Telephone Standards and Revenue Cycle Scripts
• Directs all incoming telephone calls in accordance with the departmental phone and triage policy.
• Delivers detailed and accurate phone messages to the appropriate party (ies) in a timely manner, retrieving chart when necessary.
• Schedules appointments, including walk-ins, for all designated providers within the practice following departmental policies and procedures.
• Schedules appointments (phone or in-person) following all Revenue Cycle guidelines which include but not limited to: 1) Verification of appointment status (ie. new patient, established patient). 2) Verification of financial patient type (ie. Self-Pay insured) including discussion of hospital policies and procedures and patient responsibilities. 3) Verification of insurance eligibility, primary provider and site, co-payment, and deductible responsibility. 4) Discussion of patient responsibilities when applicable. 5)Entry of verification information in computerized scheduling system. 6)Verification of outstanding balances and discussion of hospital outstanding balance policies and procedures and patient responsibilities. 7) Entry of verification information in computerized scheduling system. 8) Verification of demographic information including name, address, and telephone number. 9) Inputting complete and accurate demographic information for all new patients

Registration: General and Financial

• Pulls and prepares medical charts in advance for appointments in accordance with hospital and departmental policy.
• Verification of all non-verified insurance policies
• Ensures all charts are prepared and present for current clinical day.
• Greets and interacts with patients following Advocate Health Care Point of Service Standards.
• Registers patients following all Revenue Cycle guidelines which include but are not limited to: 1) Verification of demographic information. 2) Notification of outstanding balances.
• Discussion with patient regarding payment, hospital payment policies and/or rescheduling of appointment. 3) Establishes payment plans. 4) Verification of insurance eligibility, viewing and copying of insurance cards and discussion of hospital policies when applicable. 5) Collection and recording of all co-payments, self-pay and outstanding balances following Cash Control and Revenue Cycle Policies. 6) Provides new and established patients with paperwork within accordance to hospital/departmental policies and HIPAA guidelines. 7) Explains, secures, and witnesses all forms and signatures required to provide complete medical treatment, assign benefits, release information, establish financial responsibility and meet other external and internal requirements. 8) Prepares patient medical chart and billing information according to Revenue Cycle Policies.9) Notifies appropriate party (ies) of patient’s arrival. 10)Arrives/Cancels/No Shows patients in scheduling system and medical chart as appropriate, assuring accurate monthly.

Patient Care

• Anticipates the need for and completes, accurately and thoroughly forms and paperwork as necessary.
• Performs initial work up of patients by taking all vital signs, height, weight, and documents the results in the medical record.
• Assures medical records data i.e., results of tests. x-rays. and other notes are included in medical record for physician to review during the visit.
• Assist physician with patient examination and treatment when needed.
• Notifies appropriate clinical staff regarding patient needs and changes patient’s condition which requires expertise beyond MA scope of service.
• Follow the referral approval process.

Operations

• Confir