Director, Business Operations - (B6)

Director, Business Operations

General Profile: Provides leadership and direction through managers. Is accountable for the performance and results of a region or related job families. Executes segment/functional business plans and contributes to the development of segment/functional strategy. Decisions are guided by segment/functional strategy and priorities. Directs and controls the activities of a broad functional area.

Key Responsibilities

• Directs and is responsible for all business issues across account site including customer satisfaction, budget management.
• Anticipates future customer needs and directs the delivery of customer install commitments and development of and the implementation of solutions to customer's high value problems.
• Is the primary interface to the site account on all install commitments. Interfaces with internal and external customers on business and operational issues involving the company's install commitments. 
• Works with senior business group management team to ensure that such programs, strategies, and processes address high value problems for the Install Team and are aligned with the organization’s direction.
• Provides approval guidelines and leadership to reporting managers in long-term program, strategy, and process design.
• Defines performance metrics and reports on the site's progress against business unit and account specific goals.
• Lead team to deliver cross-functional execution of divisions' programs to meet and exceed objectives and financial goals. 
• Manage and develop individual employees and may manage managers. Track and adjust OPEX (operating expense) spending in alignment with project plans and spending targets. 
• Ensure that AOP, financial and product objectives are met. Responsible for business process creation and continuous improvement within the BU
• Drive division level coordination of business continuity planning, crisis management, and safety compliance including lab safety practices
• Ensures customer satisfaction with Company service and system performance.
• Interviews, hires, and trains project managers as necessary to support regional business
• Escalates system coverage gaps according to valid escalation procedure, to ensure earliest possible solution.
• Reports in a timely and accurate manner as required.
• Promotes quality improvement processes to: reduce cycle time; drive continuous improvement of technical performance
• Empower the work force. Responsible for following departmental procedures to safeguard the health, safety and welfare of themselves and those around them who may be affected by their acts or omissions

Functional Knowledge

• Demonstrates broad and comprehensive understanding of different systems, theories and practices

Business Expertise

• Applies broad industry and commercial awareness to drive financial and operational performance across business unit, department or sub-functions

Leadership

• Leads through subordinate managers of managers; executes segment/functional business plans and contributes to the development of segment/functional strategy

Problem Solving

• Directs the resolution of highly complex or unusual business problems applying advanced analytical thought and judgment

Impact

• Guided by segment/functional strategy, impacts results of a department, business unit or sub-function or facilitates the work done by other segments/functions by providing support to impact the business

Interpersonal Skills

• Negotiates and influences the opinions of others at the senior executive level and in external organizations; exercises sensitivity to the audience

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

Education: Bachelor's Degree

Experience: 10 - 15 Years

Travel:  You may travel 25% of the time

Qualifications

Education:

Bachelor's Degree

Skills:

Certifications:

Languages:

Years of Experience:

10 - 15 Years

Work Experience:

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 25% of the Time

Relocation Eligible:

No

U.S. Salary Range:

$168,000.00 - $231,000.00

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