Director Security

Overview:

Topgolf’s Director of Security, reporting to the Vice President of Operations, is responsible for maintaining a safe and secure environment to protect all Topgolf Players, Playmakers and company assets by developing and implementing security programs and processes in Topgolf venues and offices and for Topgolf Playmakers while traveling internationally. 

The Security Director will evaluate current security processes and leverage new technology, industry trends and best practices to continuously improve, advance and elevate Topgolf’s loss prevention and security operations across the globe.  This leader will conduct evaluation of the daily threat picture and will continuously assess security risk for Topgolf and ensure leaders and department stakeholders are briefed as necessary.

Key Responsibilities:

• Protect Topgolf Players, Playmakers and company assets by innovating and leading all security and loss prevention strategies including security of venue operations, security incident and fraud investigations, access control and surveillance systems, emergency management and security communications.
• Create and manage Security budget for all Topgolf venue locations utilizing a combination of proprietary guard forces and third-party guard services, providing quarterly updates to the forecast.
• Design, select and manage all security and surveillance system third-party vendor relationships, conducting regular business review and periodic RFPs to ensure performance to established standards and cost effectiveness of services.
• Lead Security team members in collaboration with Safety, Risk Management and HR business partners to conduct investigations related to security policy violations, threats of workplace violence, loss prevention, property loss or reputational security matters, ensuring proper reporting, evidence chain of custody, retention of surveillance and communication to company stakeholders and law enforcement.
• Make decisive, sound, high quality decisions on escalated security issues, accurately judging the urgency, response and need for further escalation.
• Promote and advocate established Topgolf security and safety standards and act as subject matter expert in creation of training for Managers and Playmakers
• Maintain the existing relationship with Topgolf Callaway Brands Global Security to leverage the scale of the combined organization in negotiations for services and products, drawing on security resources, and driving enterprise consistency in risk management, when appropriate.
• Support the International team in security travel needs including providing real time counsel for international travelers dealing with a safety or security issue and commit resources to their safe repatriation.
• Develop and grow team members through mentoring, coaching and feedback including cultivation of relationships and collaborative partnerships with peers, law enforcement and public safety agencies and corporate resources.
• Utilize metrics to measure the performance, efficiency, and effectiveness of loss prevention efforts and security operations.
• Work closely with Real Estate Development, Technology Experience and Operations to determine security and surveillance needs for new openings.
• Provide support for unique or high-profile projects in a discrete manner.

Key Qualifications:

• MUST HAVE 15+ years’ experience in security/ loss prevention field in a multi-unit company, including minimum of 5 years of experience in a program/department leadership role.
• Proven experience leading and managing physical security to include threat and vulnerability assessments, mitigation strategies, major event planning, executive protection, and workplace violence in a multi-unit organization.
• Experience conducting fact finding and admission seeking interviews (Wicklander-Zulawski certified)
• Experience with crisis management, emergency preparedness planning and business continuity with proven capability in incident response and de-escalation
• Working knowledge of investigative and intelligence services, private and government organizations and an active network of contacts and partnerships within those organizations
• Valid/current security, crisis management, or resiliency industry certifications.   
• Must be able to travel; overnight travel is required.

Key Skills/Knowledge: 

• Proven blend of business acumen, independent judgment, technical expertise, and leadership skills
• Effective communicator with a positive leadership voice, ability to influence and readiness to communicate direction.

• Strong analytical and problem-solving skills with emphasis on use of data and metrics to manage the business.
• Ability