Your wellbeing matters. Join a company that cares.

GET TO KNOW US

Wellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 countries. At Wellhub, you have the opportunity to build a career in a high-growth tech company that places wellbeing at the foundation of its culture, and contribute to making every company a wellness company. 

*Big news: Gympass is now Wellhub! 
We are thrilled to announce our rebranding as Wellhub, marking a significant milestone in our journey. This transformation reflects our evolution from a “pass for gyms” to a comprehensive employee wellbeing solution. With our refreshed identity, we are poised to embark on an exciting new chapter of growth and expansion. We are elevating our offerings, including a completely new app experience and an expanded network of wellbeing partners. Learn more about it here. 

THE OPPORTUNITY

We are hiring a CX Associate to our CX team in Miami! 

As a CX Agent you will support our Well-being Partners and act as their main point of contact when issues and questions arise CX, ensuring exceptional service delivery and customer satisfaction.

YOUR IMPACT

• Provide timely and effective resolution to customer inquiries via the available online and offline channels (email, chat…), ensuring a seamless experience;
• Assess and analyze partner needs, escalating issues to other Wellhub service or technical departments when necessary. Ensure follow-up on escalated issues to maintain a high standard of service;
• Deliver outstanding service to our high-value partners, fostering strong relationships;
• Stay informed about product updates and improvements to provide accurate and up-to-date information to partners;
• Collaborate with other internal teams by sharing partner insights and factors that impact partner satisfaction, contributing to continuous improvement;
• Utilize our CRM to research product and service details, ensuring precise and helpful information is provided to customers. Accurately document partner interactions and actions taken for auditing, reporting, and enhancing partner experience;
• Ensure adherence to all operational and compliance procedures, maintaining the highest standards of service integrity.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.

WHO YOU ARE

• 2 years in customer service environments, with experience handling customer interactions via live chat and email;
• Proficient with the Google ecosystem or Microsoft Office Suite, including Outlook, Excel, Word, and data entry tools;
• Zendesk knowledge is a plus;
• High school diploma required; college degree preferred;
• Proficiency in English. Spanish and/or French is a plus;
• Strong customer support presence (people can literally hear you smiling);
• Excellent written and verbal communication skills, with a natural ability to connect with others and build rapport;
• Flexible, resourceful, and capable of managing multiple tasks simultaneously while prioritizing effectively to provide timely solutions.
• Strong critical thinking and problem-solving skills, with the ability to navigate complex customer issues and deliver satisfactory resolutions.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience in customer service environments and English (native or professional) are mandatory requirements.

WHAT WE OFFER YOU (US)

<