Patient Services Representative Associate Ambulatory Resource Center

There is a flat rate of pay of $21.02 per hour

This position is 32-40 hours a week Monday through Friday for the first 12 months. After 12 months, it will fall to our standard department guidelines for shift availability.

Practice & Culture

Team members hired into the Ambulatory - Resource Center will provide temporary clinical staffing support at 200+ Corewell Health- West ambulatory practices; Primary Health (Family Medicine, Internal Medicine & Pediatrics) to adult and pediatric specialties. Assignments vary in length from 1 day (covering ill calls, scheduled vacations, volume coverage, etc.) up to 3-4 months (covering leaves of absence, open positions, etc.). This position does require some travel to various sites around West Michigan. The goal is to keep team members as close to home as possible while meeting business needs. Team members will not be required to travel more than 45 miles (one way) from their home address on file to a work location.  Mileage reimbursement is paid if team members are required to travel between sites during the workday.  

Job Summary

Provides clerical support to assist in the delivery of quality health care services.

Essential Functions

• Serves as a concierge - greets and communicates with patients or visitors, including collecting payments and co-payments.

• Performs clerical functions, including, but not limited to: answers telephone/switchboard; schedules routine patient appointments; orders supplies; generates no-show and recall letters; processes/sorts mail and produces end-of-day reports. May need to document patient phone call in EHR for call routing/resolution.

• Performs patient registration and check-in: confirms patient demographic and insurance information; assists patients with kiosk registration. Performs patient check-out: schedules follow-up appointments or confirms future appointments.

• Maintains patient medical records according to standards; uploads Right Fax documents into EPIC. Responsible for basic EMR/HER scanning.

• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.

Qualifications

Required

• High School Diploma or equivalent

About Corewell Health 

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence. 

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

• Optional identity theft protection, home and auto insurance, pet insurance

• Traditional and Roth retirement options with service contribution and match savings

• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Corewell Health Place - 100 Corewell Drive NW - Grand Rapids

Department Name

Resource Center - CHMG West

Employment Type

Part time

Shift

Day (United States of America)

Weekly Scheduled Hours

8

Hours of Work

8 a.m. to 5 p.m.

Days Worked

Monday - Friday

Weekend Frequency

N/A

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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of emplo