Director, Operations

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves - The Director, Operations serves as a business partner and leader to the local Leasing Advisory business in JLL’s Chicago corporate office. The position will partner closely with the local Broker Lead, with specific oversight for Brokerage operations. We are seeking a candidate with proven ability fostering a diverse and inclusive work environment, developing high performing teams, and driving change and desired outcomes. This position will drive the development and execution of annual business plans and will be the main contact for Finance, Human Resources, Research, Marketing and Information Services enabling programs that improve productivity and expand capacity at all levels in the market.  The role provides a unique opportunity with exposure to all aspects of the business in a fast-paced environment. Reports to the Head of Operations, Central Region. 

Responsibilities include: 

Overall: 

• Serves as strategic partner to local broker lead(s)  as well as key operating partner to all corporate functions and platform partners 

• Oversees local operations managers, sales coordinators, analysts and transaction managers 

• Drives operational excellence through clear policies, procedures and process 

• Plans and executes market strategy planning sessions to establish annual business priorities 

• Drives accountability and execution of business line strategies 

Budgeting & Planning:  

• Provides input on budget with process improvement recommendations 

• Approves expense reports and monitors T&E policy adherence 

• Proactively tracks key performance indicators and ensures metrics are met or exceeded 

• Partners with Finance on quarterly financial/ operating reviews 

People Management:  

• Develops and motivates high-performing operations teams 

• Manages day-to-day activities for