Medicare Part B Operations Supervisor, Revenue Cycle

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

CVS Pharmacy has an exciting opportunity for a full-time Supervisor, Revenue Cycle to lead a team focused on obtaining, verifying, and logging Medicare Part B documentation. In this role, you will drive day-to-day team performance, support training and development, and serve as a key escalation resource for complex documentation issues to help ensure compliance and operational excellence. This is a great opportunity for a collaborative leader who thrives in a fast-paced environment and is passionate about developing talent while improving outcomes. 

We support our leaders with the tools, training, and resources they need to succeed, along with a collaborative team culture that values partnership, accountability, and continuous improvement.

Key Responsibilities

• Lead day-to-day team operations by monitoring productivity, quality, and performance in a high-volume revenue cycle environment. 

• Coach, mentor, and develop colleagues by providing guidance, support, and best-practice expertise on core responsibilities and escalations. 

• Create, maintain, and enhance job aids, workflows, and policy and procedure documentation to support consistency and compliance. 

• Generate and analyze reports to identify trends, improve performance, and support achievement of functional goals. 

• Drive tracking and trending efforts to resolve unbilled issues and ensure timelines and deliverables are met. 

• Build strong partnerships with internal and external stakeholders, including vendors, front-end operations, and payer relations teams, to promote compliance and operational success. 

• Hire, onboard, train, and retain top talent needed to meet performance goals and business objectives. 

• Manage key administrative leadership responsibilities, including payroll, timesheet review, interviewing, and performance management. 

Required Qualifications 

• 1+ year of experience in insurance billing, collections, accounts receivable, health plan claims processing or adjudication, or a related healthcare insurance field. 

• 1+ year of leadership experience with a demonstrated ability to guide team performance and support employee development. 

Preferred Qualifications 

• Experience with Medicare Part B documentation verification, billing, and/or collections. 

• 3+ years of experience in insurance billing, collections, accounts receivable, health plan claims adjudication, or a related healthcare insurance field. 

• Proven ability to coach, develop, and inspire employees while setting meaningful team goals that drive performance. 

• Strong problem-solving skills with the ability to identify creative solutions and foster innovation within the team. 

• Ability to build a highly productive team through clear communication, feedback, and collaboration. 

• Experience working in a high-volume, fast-paced production environment. 

• Exceptional organizational skills with the ability to prioritize effectively, manage multiple responsibilities, and deliver results. 

• Strong presentation, written, verbal, and interpersonal communication skills. 

• Experience with accounts receivable reporting, including trending, aging, and forecasting. 

• Advanced proficiency in Microsoft Office applications, particularly Excel. 

• Ability to interpret, translate, and analyze large data sets to support informed decision-making. 

• Self-motivated with the ability to work independently and collaboratively across cross-functional teams.

• Rhode Island Pharmacy Technician License (Tech II) 

• CPhT Certification by PTCB

Education

• Verifiable High School Diploma or GED required

• Associate’s Degree preferred

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$43,888.00 - $102,081.0