Senior Director of Product Management – Developer Experience

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Senior Director of Product Management – Developer Experience

Senior Director of Product Management – Developer Experience

What does a Senior Director of Product Management – Developer Experience do?

We’re looking for a Senior Director of Product Management to lead and elevate our Developer Experience (DX) into a world‑class, AI‑powered platform that is a true differentiator for our brand.

This leader will build on our existing Developer Studio and Test Studio and evolve them into a modern, intuitive, and engaging experience that serves developers and many other personas—from partners and solution engineers to product managers, marketers, and curious learners evaluating our platform for the first time.

This is a highly visible, strategic role. You’ll define the vision, lead a team, influence across the organization, and work closely with executives to make DX a growth engine, adoption driver, and reputation builder.

What You Will Do

• Own the end‑to‑end product vision and roadmap for our developer experience platform, including Developer Studio and Test Studio.
• Transform functional tooling into a game‑changing, AI‑enabled experience that is helpful, intuitive, and delightful.
• Design experiences for multiple personas, not just developers—external users, internal teams, and partners alike.
• Establish cross‑organizational rigor to source authoritative content and translate it into clear, persona‑specific journeys.
• Lead and grow a team of product managers, setting a high bar for product craft, execution, and outcomes.
• Partner closely across the company—engineering, product, design, operations, support, sales, and marketing—to drive alignment and delivery.
• Extend the DX platform to support a growing partner ecosystem, improving partner testing, documentation, and integration experiences.
• Define and own success metrics (e.g., time‑to‑value, integration success, adoption, support deflection) and use data to guide decisions.
• Evangelize the DX vision internally and externally; confidently present strategy and progress to senior leadership.

What You Will Need To Have

• 10+ years of product management experience, including 5+ years leading teams.
• Proven experience owning and scaling developer‑facing products such as developer portals, documentation, APIs, sandbox/test environments, or integration tooling.
• A strong track record delivering modern, high‑quality product experiences that drive adoption and satisfaction.
• Experience working cross‑functionally at scale and influencing without direct authority.
• Excellent communication and storytelling skills; comfortable with executive‑level discussions.
• Ability to operate in ambiguity, set direction, and make decisions with incomplete information.
• Data‑driven mindset with experience defining metrics and measuring product impact.
• Strong business acumen and a marketing lens for positioning and internal evangelism.

What Would Be Great To Have

• Experience building AI‑assisted developer experiences (e.g., guided onboarding, intelligent assistance, personalized learning).
• Background in payments, fintech, platforms, or API‑first businesses.
• Experience supporting or scaling a partner ecosystem.
• Exposure to award‑winning or industry‑recognized digital product experiences.

Salary Range

$123,500.00 - $216,000.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, bo